Heritage Chevrolet Buick Owings Mills

The employee(s) represented a great level of professionalism. They were committed to the whole car buying experience. The represent Heritage well and they are employee(s) who stands behind Mil professionalism. They were committed to the whole car buying experience. The represent Heritage well and they are employee(s) who stands behind Mile One mission. Everybody left happy and that's the way it should be. More

I purchased a 2008 Chevy Cobalt from your dealership in 2009. A couple of weeks ago I brought the car in for service. One of the issues that I was experiencing is a loud noise coming from the engine when 2009. A couple of weeks ago I brought the car in for service. One of the issues that I was experiencing is a loud noise coming from the engine when I accelerate. I think that the problem has something to do with the transmission. Carla Watkowski was my service specialist. She told me that the mechanic looked at the car and found nothing wrong with it and that he didn't hear any noise coming from the engine. Everyone who rides in my car can hear the noise coming from the engine. I find it very hard to believe that your technician said that nothing was wrong with the vehicle. In addition to your service department not being able to fix my car problems Carla was very difficult to get in contact with. Usually when I called she didn't answer the phone. I had to leave several messages for her. One time I called and was put on hold for almost a half hour before she picked up. After I left your service department I called Carla to let her know that I was not satisifed with the service I received. Of course, I had to leave her a voice mail because she didn't pick up her phone again. She called me back once but unfortunately I was in a meeting and unable to answer the phone, but I did call her back within about 5 minutes and.....got her voice mail again. I have left at least two additional vocie mails for Carla telling her that there is definitely something worng with the car but she never called me back. The customer service that I received at the Heritage Service department was absolutely the worst that I have received at any place of business in a long, long time. I would not recommend this dealership to any of my friends or family. I have decided to take my vehicle to Fox Chevy on Security for service even though it is further from my home. Hopefully they won't treat me as if they don't give a xxxx whether or not I receive good service. More

Dealership was clean and bright. We were met by our salesman at the door and he quickly show us the truck we called about. We took the truck for a long and many different road types.The salesman was ve salesman at the door and he quickly show us the truck we called about. We took the truck for a long and many different road types.The salesman was very informtive about the truck and the dealership.We worked through the deal with not a whole lot of back and forth to the sales manager. The fianice manager was very willing to do what it took to close the deal. My only problem was we had to wait longer than we lioked be cause they only had one sales manager and theyn were closing several deals at on time, More

This is our second car purchase from Mile One and we wouldn't consider buying anywhere else. The dealership is an hour away from our home, but well worth the trip. Everyone was extremely professional, wouldn't consider buying anywhere else. The dealership is an hour away from our home, but well worth the trip. Everyone was extremely professional, very customer-service oriented, courteous and accommodating. They truly listened to what was important to us. If your rating scale had something higher than a 5, we would have chosen the highest rating available. This particular purchase was made by our daughter and it was an incredible first experience for her and we are so very grateful! We will continue to recommend this dealership to all our family and friends! Thanks again! Rob & Kathy Shaub York, PA More

My experience at MileOne Heritage Chevy/Buick was by far the best experience I've had at any dealership that I've visited. From time I step onto the lot until the purchase of my new car was made; the staff the best experience I've had at any dealership that I've visited. From time I step onto the lot until the purchase of my new car was made; the staff @ Heritage was very professional. I would recommend MileOne Heritage to all of my friends and family. Thank you to everyone who helped make this a wonderful experience. More

Well this was the 3rd time we went to buy a car at Mileone Heritage and for the 3rd time I will say it was perfect!! Ed ( car dealer ) was open and was working with us in all the process form the begi Mileone Heritage and for the 3rd time I will say it was perfect!! Ed ( car dealer ) was open and was working with us in all the process form the beginning to the end, he helped us find a good, affordable, and new car that fit all of my wife taste ( color, interior etc ) and today we can't be more than happy have a deal with him we will always go to mileone Heritage if we want to buy a car. A+ to all the team. More

Jim Fish was very professional and honest in providing a great vehicle purchasing experience. Jim provided patient service, and either provided thorough answers to the questions that I had, or, if he did n great vehicle purchasing experience. Jim provided patient service, and either provided thorough answers to the questions that I had, or, if he did not know the answers, he sought out the answers from reliable sources and provided those answers to me. If I knew someone that needed to purchase a vehicle, I would definitely send them to Heritage, and to Jim Fish in particular. More

I found my vehicle online and drove from Richmond to test drive/purchase. After a 5 hour drive my salesman found it more important to chat on his cell for the first 10 minutes than to greet us. I loved the v drive/purchase. After a 5 hour drive my salesman found it more important to chat on his cell for the first 10 minutes than to greet us. I loved the vehicle and settled down to complete paperwork for my trade and presented the email that was sent from my salesman prior to my visit, which mentioned that it was employee pricing week and I should be prepared to make an offer off of the already reduced online price, however when I brought this up it was not greeted with a "All offers welcomed" attitude. His comment was that he didn't send the email, his manager did and I had to remember he is the salesman. So I asked to speak with the manager, who did make an effort to bring some positivity to the transaction. Although in the end, I didn't get anything knocked off of the online price, the interest rate was .99% higher than originally quoted and I recieved a serious cold shoulder from the finance manager when I turned down the additional warranty. There was additional confusion with obtaining my copy of signed documents, that I am still unsure as to what happened there. Not exactly the experience I was hoping for after driving out of my way to purchase a new car, but I do LOVE MY NEW CAR! More

We met with Warren late on a Saturday and he provided exceptional service. Not only was he veryinformed about the car we were interested in, he was very quick in assisting us get some additional features exceptional service. Not only was he veryinformed about the car we were interested in, he was very quick in assisting us get some additional features on the car. He was patient and worked hard to meet our budget. He was courteous and professional. The whole experience was very pleasant and I would recommend Warren as well as MileOne Heritage to others. More

The overall team and especially the salesman created an atmosphere for making the right decision. I was not ready to buy the first day I was there and no pressure was put on me. Mr. Davis gave me some opti atmosphere for making the right decision. I was not ready to buy the first day I was there and no pressure was put on me. Mr. Davis gave me some options for me to consider. On subsequent visits he gave me more options and listened to me as I gradually narrowed my expectations. It felt like we were working together to find the right car for me. The staff as a whole made the experience a pleasant one. I would recommend this team to friends. More