Heritage Chevrolet Buick Owings Mills

BLUF: if you're in the market for a pre-owned Suburban, this is a great place to make it happen! Hands down, Heritage Chevrolet has the best selection and most agressive online pricing of pre-owned Surbuba this is a great place to make it happen! Hands down, Heritage Chevrolet has the best selection and most agressive online pricing of pre-owned Surbubans in the mid-Atlantic region. That and the fact that Heritage is part of the Mile One Corporation led me to reach out to the dealership through their web site. Both Steve Oxendine and Joseph Shipp were prompt and informative in replying to my initial and follow-up queries about a trade-in and certified vehicles. I definitely appreciated their willingness to work out some of my questions via email vice telephone calls. Today, I drove 90 minutes to Heritage Chevrolet and left a happy customer. The reasons: (1) Joseph Shipp was very easy to work with, knowledgable and professional every step of the way (2) The Heritage sales managers were open to realistic negotiating and (3) most importantly, my wife is now happily driving around a Suburban that I didn't have to sell a kidney to get into. Based on my experience, I would highly recommend Heritage Chevrolet to other folks in the market for a pre-owned vehicle. More

Great customer service Very helpful Would definitely Great customer service Very helpful Would definitely recommend this dealer I worked with Dontae Davis Very friendly and knowledgeable I have no c Great customer service Very helpful Would definitely recommend this dealer I worked with Dontae Davis Very friendly and knowledgeable I have no complaints Got the car I wanted and would do more business with them in the future More

I purchased a vehicle in early October. I was told the dealership would call me in a few days to replace a part on my vehicle. It has been 2 months and I finally called today and was first told the part w dealership would call me in a few days to replace a part on my vehicle. It has been 2 months and I finally called today and was first told the part was not in then told it was and I could schedule installation. I was also told at the time of sale that I could have seat heaters installed on my vehicle at any time for $95 a seat. This was a huge deal to us since we were hesitant to purchase this vehicle without heated seats. Today I was told it would be $495 for both front seats... HUGE difference... And was told some things are out of his control and that was a special the company was running at the time. I feel like I was LIED to just so the sale was made. EspeciAlly considering I was trading in a vehicle with 5k miles due to a family expansion. Definitely get everything in writing with this dealership, because they will renig on their word. It's a shame buying a vehicle can't be a positive experience. Oh, and my sales person was assigned after we negotiated the deal with another person. Poor organization and poor service after the sale. I also was told I would get a full tank of fuel, and got 3/4 of a tank. And even though everything was pre negotiated over the Internet/phone, it took HOURS in the dealership. Also, even if you have outside financing, this dealership will find some reason to make you let them pull your credit. More

I was skeptical with dealing with Heritage group due to a previous experience at a different location. To my surprise I was very happy with my visit. My salesman, Joe Shipp was very friendly, knowledgeable previous experience at a different location. To my surprise I was very happy with my visit. My salesman, Joe Shipp was very friendly, knowledgeable, professional and courteous. He was very helpful and knew just what I was looking for in a truck and was able to find my perfect fit. I am extremely happy. I have the car I have been wanting for a long time. He took time to show me all the accessories and taught me how to work all the electronics. He was very patient and considerate. I would most definitely would recommend you go see Joe Shipp. I am certain he will help you in your search as he has mine. Thank you Joe...... More

Very disrespectful, we were ready to buy had financing secured been looking for vehicles for a while , after talking thru email, finally made an appearance to the showroom....what a mistake. First I will secured been looking for vehicles for a while , after talking thru email, finally made an appearance to the showroom....what a mistake. First I will say the salesman Joe Shippley was very friendly, and professional. You would think that would be the same for his management well rang was not so. Mr. Oxendine didn't want to apparise my vehicle cause I didn't have my exact payoff with me, never knew what I owed would make the vehicle appraise differently ..unless he was rfi make sure he didn't give me more then my payoff.....then after telling and showing him I already had financing secured he still insisted to run my credit, and when I refused to allow him he said " you must have bad credit, cause that would be the reason you will not let me run your credit ". At that point I knew this was a mistake and even though I loved the vehicle, and the price was competitive I just couldn't get that statement out if my head, and who knows what the service department is like after see the disrespectful sales managers. Mr. Oxendine is a Professional xxxxxxx More

Jerome Nelson, Jr made the sale and transaction a simple process without the dealership giving up to much. I am very satisfied with how easy it was to work with this dealership. process without the dealership giving up to much. I am very satisfied with how easy it was to work with this dealership. More

I had a few people helping me with my trade- in and Mr. Stockton along with the others were extremely professional, polite and had my best interest truly at heart. Not only did I walk out with the car that Stockton along with the others were extremely professional, polite and had my best interest truly at heart. Not only did I walk out with the car that I wanted I also knew that I was in good hands. Being a younger female, I'm the type that car salesmen take advantage of usually and that wasn't the !case at all with Heritage. I can't thank Mr. Stockton and the rest of the team enough for helping me get exactly what I wanted and needed! THANK YOU TEAM HERITAGE! More

I located a vehicle on the dealer's website, but the vehicle was a new listing and did not yet have pictures. I placed a call and spoke with Jerome, who advised that the vehicle was in stock and offere vehicle was a new listing and did not yet have pictures. I placed a call and spoke with Jerome, who advised that the vehicle was in stock and offered to email pictures to me, which he did. I then drove to the dealer. Upon arrival, I spoke with Chris Taylor and took the vehicle for a test drive. I then made an offer and we began negotiations. We were unable to settle on a price and I ended up leaving. The next business day, Chris called and we once again began negotiating price. After several phone calls, and some miscommunication, we were still unable to reach an agreement. I then began speaking with a sales manager, who sorted out the miscommunication and assured me that he wanted to earn my business. He did just that. We were able to agree on a price and by the end of the negotiation, I felt that Heritage had given me a fair deal and had done a great job earning my business. I would recommend Heritage for anyone looking to purchase a car. More

When I arrived at the dealership Ernie was ready for our appointment. Even in the poring rain he worked to make the test drive go smoothly. I was able to work out a deal with Tony during a quick and easy appointment. Even in the poring rain he worked to make the test drive go smoothly. I was able to work out a deal with Tony during a quick and easy negotiation. It was fair and made me feel like I got good numbers on my trade as well as my purchase. I as in a huge hurry and everyone did all they could to get me out the door as quickly as possible. Thank you all for a great experience. I am really enjoying the Camaro. More

I was very grateful for finding this dealership. I had to purchase a new car with three children under the age of five with me, which is no pleasant task. I had gone to a previous dealer, and I felt like to purchase a new car with three children under the age of five with me, which is no pleasant task. I had gone to a previous dealer, and I felt like they were selling me snake oil by the end of the experience. Steve Oxendine was able to spend the time talking with me about my trade-in and the cars on his lot, and my monthly payment calculations to the point where I felt it was actually worth the 90-mile drive to purchase our Suburban there. Living south of D.C., I passed up literally hundreds of dealers I'm sure, but it was of the utmost importance that I wouldn't experience someone playing games with me when I have three little ones in tow experiencing it with me. Our dealer, Jerome Nelson, was patient and helpful with all of our car seats, and he helped watch over the kids while we went through the whole process. My usually shy daughter bonded with him like he was one of the family by the end of the day. Jerome stood out in the pouring rain helping me set up my Bluetooth, OnStar, and XM, and it was obvious that he did not just care about making his numbers, but that we were satisfied customers. I would definitely contact Jerome and Steve again when we need our next car, and I've passed their business cards on to a friend considering a Suburban herself. We chose to purchase our car from Heritage because they had a good selection of used Suburbans on the lot, they were honest and professional, and helped make the car-buying experience a lot less stressful than I anticipated. More