Heritage Chevrolet Buick Owings Mills

I had a thump sound coming from the rear of the car and I knew it was the rear differential. But, I was told that I needed a new axle and a dust covers for the brakes but they called it something else and t knew it was the rear differential. But, I was told that I needed a new axle and a dust covers for the brakes but they called it something else and told me that you don't want your brakes to over heat, so I said yes. Than I found out from another mechanic that it was only a dust cover. I was also taken into the shop so I could see the metal shaving in the cover of the rear differential. So, why did they not start with the rear differential before they sold me on a new axle. Three days later I called and told them I want my old parts, and that same day they called and said that they are going to put the old axle back in with a new c-clamp, mmmmmmm. Starting total for rear differential, axle and dust covers ($1600.00), 3 days later and the mechanic said he did not touch the rear differential. and I was told that the problem was still there but not as bad, What? Day 4, I was told that I need a Rear Differential. Total cost for labor/parts $990.00 and I still need a rear differential. They got one star because they would have allowed me to drive off with a new axle and a bad rear differential that they was not sure when the rear differential was going to fail. Now I still have to pay someone to fix or replace my rear differential, and they did not call me to let me know that my car was ready to be pickup. More

Heritage Buick by far is exceptional. Steve stayed on top of our purchase with Ernie's assistance to make sure we had the exact car we wanted. We tried their patience and yet they still found us the righ top of our purchase with Ernie's assistance to make sure we had the exact car we wanted. We tried their patience and yet they still found us the right car at the right price. In the future, we will look no where else providing we buy what they sell. They are Great people all the way around from Management to Finance. We drove about 45 miles to find the right dealership and car and we're happy we did . If there was a category higher than Great we would give them that! More

Came in to heritage and I knew exactly what car I wanted. The chevy camaro 2lt and they had it right there for me , their price were ok compared the other dealer out there It was a dream to me to get that The chevy camaro 2lt and they had it right there for me , their price were ok compared the other dealer out there It was a dream to me to get that vehicle . I was very happy to be the one that bought this chevy camaro. I want to thanks that salesman Ernie Komakos for helping me and also the business manager Gordon James. More

I have never enjoyed the experience of purchacing a new vehicle until today. The salesperson, Edward Wojcik was a very patient and polite gentleman. Though I was at the car lot a short time, I really enjoy vehicle until today. The salesperson, Edward Wojcik was a very patient and polite gentleman. Though I was at the car lot a short time, I really enjoyed my experience. he was very honest, curtious, and answered all of my questions as best as can be expected. As a matter of fact, the whole sales staff were very polite and made me feel right at home. I look forward to doing future business with heritage Cheverolet's Owings Mills location. Thank you. Michael G. Heil More

Stockton and Jerome had me smiling from when I walked into the Dealership until I left! I was able to purchase a 2011 Impala and they placed an "high" offer on my 2002 Impala to make sure I would be abl into the Dealership until I left! I was able to purchase a 2011 Impala and they placed an "high" offer on my 2002 Impala to make sure I would be able to be comfortable with my payments and still get more bang for my bucks! This pair of charming gentleman were very helpful. I was not talked "down too" or forced into a vehicle that was no way near what I wanted. I was treated with the upmost respect and that just added the cherry to my day. I think I made Gordan "blush" and Stockton shake his head at me thinking, "Oh, my goodness what is up with this Chick", and Jerome kept me on my toes, so after running through 6 dealerships in 2 days, I was finally leaving in the vehicle that I WANTED (not forced into). The number 7 has now became my luckly number. Again, thank you all for providing the best (to date) vehicle shopping experience I have ever had and I will be back when time for a new upgrade... I will most certainly make sure to recommend this Dealership to everyone I meet. More

Stockton and Chris make the perfect team! I was able to choose a car that suits my needs for me and my family. They were very knowledgeable and understood what my expectations were and made our goals. choose a car that suits my needs for me and my family. They were very knowledgeable and understood what my expectations were and made our goals. More

We purchased a 2007 Chevy Equinox. The car was very dirty on the inside. We spent most of the next day cleaning it. There were stains on the carpet and seats that we were able to get out with a little carpet on the inside. We spent most of the next day cleaning it. There were stains on the carpet and seats that we were able to get out with a little carpet cleaner. We found cereal and cards under the seats and there were spills on the plastic that had not been wiped off. It appeared that very little had been done to clean the car. We were also not told that the dealer did not have the key fob for this vehicle until the deal was signed and we asked for both sets of keys and were told that they only had the one manual key, even though the ad on their website stated that the car had keyless entry and remote starting. More

Mike was fantastic. Definitely an asset to the organization. His knowledge, friendliness & knowledge made for a quick, easy and painless experience. I would recommend this dealership to anyone a organization. His knowledge, friendliness & knowledge made for a quick, easy and painless experience. I would recommend this dealership to anyone and recommend Mike in particular. More