Heritage Chevrolet Buick Owings Mills

New Malibu We recently purchased a 2016 Malibu. Our experience with the Heritage team was excellent. Jerome, our salesman, was looking to meet our needs and mad We recently purchased a 2016 Malibu. Our experience with the Heritage team was excellent. Jerome, our salesman, was looking to meet our needs and made sure we left with a new vehicle. Our daughter also, leased a 2016 Malibu and Jerome was very helpful in her needs. We had a great time with the Heritage staff. More

Buick Regal GS I recently leased a 2016 Buick Regal GS from Nic of Heritage. It was a great experience. I never felt pressured to commit to purchase until I was com I recently leased a 2016 Buick Regal GS from Nic of Heritage. It was a great experience. I never felt pressured to commit to purchase until I was completely comfortable that this was the car I wanted. Nic even delivered the car to me! More

2013 Corvette I worked long distance with Calvin Woody to purchase a 2013 Corvette Grand Sport. This was easily the the most enjoyable car buying experience I have I worked long distance with Calvin Woody to purchase a 2013 Corvette Grand Sport. This was easily the the most enjoyable car buying experience I have EVER had even though it was done entirely by telephone and email! I found the car on Autotrader. Calvin responded very quickly. He was knowledgeable and engaging person and easy to work with. Because I live 200 miles away, my husband and I were going to drive up to Owings Mill on the weekend to pick up the car. Instead Calvin offered to drive the car down on his day off and take care of everything here. It could not have been easier. I would recommend working with you to anyone who is looking for a new or used car, whether up there or down here! I am sure that you would be able to help them. More

Excellent My Sales Associate was Dontae Davis. Very knowledgeable, understanding of all Leasing requirements. We agreed upon another Chevy Cruze of which I am My Sales Associate was Dontae Davis. Very knowledgeable, understanding of all Leasing requirements. We agreed upon another Chevy Cruze of which I am very pleased. Good Job!! More

BEWARE! Check pre owned certification thru GM My salesperson was really good, knowledgeable and friendly during the sales process. However, after I purchased the certified Pre-Owned Suburban every My salesperson was really good, knowledgeable and friendly during the sales process. However, after I purchased the certified Pre-Owned Suburban everything changed. On my way home from the dealership my wife was driving behind me and noticed that one of my tail lights was not working. When I got home I realized that my certification paperwork was not filled out properly. I called the dealership the next day and made an appointment to get the vehicle fixed. I talked to the service manager (Bruce Knox) and he told me the paperwork was not completed because the technician had to leave and they would re-inspect the vehicle. When the vehicle was complete it was late at night. I walked around the vehicle with the store manager and noticed that one of the handles in the cargo area was broken. He said he would have the part order. I asked for a copy of my inspection and he told me it was with the service department and they were closed. In the morning I called the service department for the paperwork and they told me to call the sales department. I call my salesperson and left a message for him to call me back. He never called me back. When he did not call me back is when I realized that I had a serious problem. I called GM the following morning and they informed me that my vehicle was not a certified pre-owned vehicle. I told them that I had all of the required paperwork for certification. They called Heritage and Bruce Knox told them I received my vehicle and I was happy. I took the vehicle to the car wash and noticed they used touch up paint to cover small scratches on the car. Long story short, I am a Senior Noncommissioned Officer in the United States Army, I’m not OK with being taking advantage of. I have the means to hire an attorney and go court. I am in the process of hiring another certified dealership to re-inspect the vehicle. Clearly Heritage Chevy Buick has no integrity or honor. I am not sure which department is to blame sales or service. However, it does not matter because none of the departments will call me back. I sure it I brought a new car I would be happy. Used car buyers Beware!!! More

great experience I have bought several cars at Heritage and have not had a bad experience, the new showroom is very nice and the sales people are very helpfull. I have bought several cars at Heritage and have not had a bad experience, the new showroom is very nice and the sales people are very helpfull. More

AUTO FRAUD- Not millitary Friendly Please do not buy a car from these people. They will not honor your warranty. We are a military family and got a car from this dealership within 14 mo Please do not buy a car from these people. They will not honor your warranty. We are a military family and got a car from this dealership within 14 months my car froze up and wouldn't turn so I had it towed to the shop I had just driven away from. The car cranked up while I was there but the mechanic told me he thought something was wrong and didn't want to touch it because it would void my warranty. I had the 5 year or 100,00 mile warranty of which I was still in the time frame so no worries right?? I ended up paying the dealership $700 to take my engine apart to tell me what was wrong. They than informed me it would be another $5000 to fix, but engine issues should be covered under the warranty right??? Well not here the warranty does not matter. I guess it was my fault because I repeated what the guy said to me at the first mechanic shop and that's what they ran with. I had to produce all the oil changes I had done in the time I had the car, I couldn't produce 1 but I was able to produce 5 and was told that because I couldn't fine that 1 that they couldn't prove it wasn't my fault a rod broke in my engine. Although if a rod broke in my car it would have never been able to crank up again.... The company offered to pay half of the repairs which would have been $2500. Sorry but we are a family of 4 in the military, I am a disabled vet, we do not have that kind of money laying around and it should have been covered under my warranty. Long story short, my family and I now have a car sitting in our driveway that we are still paying on. My husband is deployed right now and my family has no car, thank you sooooo much for supporting your customers, troops, and their families!!!! Let me also add I asked for my paperwork several times so I could get a lawyer and I have still not gotten anything. More

Excellent Purchase Heritage Chevrolet is a fantastic place, and my first pleasant experience ever! From the Shuttle Service provided to and from the location, to the Heritage Chevrolet is a fantastic place, and my first pleasant experience ever! From the Shuttle Service provided to and from the location, to the Staff were absolutely Fabulous! I met with a Wonderful Salesman, Sonny Samuels, who assisted me. He was Exceptional; Courteous, Very Knowledgeable, Professional and so very patient with me. He offered great advice and answered all my questions as we looked over all the vehicles and I found the vehicle that was perfect for me.. Thank You again Sonny Samuels and Heritage.. a well deserved SHOUT-OUT for an Amazing Experience and Deal!!! I love my new CRUZE, and I HIGHLY recommend this location to anyone!!! Louann Greco More