Heritage Chevrolet Buick Owings Mills

Amazing I gave the 5Star rating because I worked with Vivian and she Elsa’s exceptional. She was very knowledgeable about my car and understood what issues ne I gave the 5Star rating because I worked with Vivian and she Elsa’s exceptional. She was very knowledgeable about my car and understood what issues needed to be fixed. Vivian was very pleasant,very patient and never made me feel like I was asking too many questions..I will send all my friends and family to Hertiage service department because of the experience I have with Vivian from the very 1st call.. Thanks so much Vivian!! More

Quality Sales People The salesmen, especually Dontae were extremely helpful and knowledgeable. I was greeted before I made it through the door. My sister bought a new SUV The salesmen, especually Dontae were extremely helpful and knowledgeable. I was greeted before I made it through the door. My sister bought a new SUV just a few days before over at the Dodge dealership and had a similar experience. We will likely be customers for life. More

Great experience Great team that takes the proper time and answers all questions and concerns. Very polite and professional team. Provided all rebates and incentives t Great team that takes the proper time and answers all questions and concerns. Very polite and professional team. Provided all rebates and incentives that I qualified for. Overall excellent experience More

Amazing Service Your service department rocks especially Stephanie. She has been the most helpful customer service rep! She takes great care of both of my cars. Sean Your service department rocks especially Stephanie. She has been the most helpful customer service rep! She takes great care of both of my cars. Sean Lewis is also the best technician. He performs great work on my Corvette. Thanks Heritage Chevy! More

Service l visited the service department of Heritage Chevy due to my airbag on the side of my drivers seat. Vivian validated my concerns as always and immedia l visited the service department of Heritage Chevy due to my airbag on the side of my drivers seat. Vivian validated my concerns as always and immediately scheduled my vehicle for service. Whenever l visit Heritage Vivian always show genuine concern. Thank you! More

Buying experience The sales consultant (Mr. Dontae Davis) was very knowledgeable about the car. He was professional, fair and not pushy. The manager and rest of the sal The sales consultant (Mr. Dontae Davis) was very knowledgeable about the car. He was professional, fair and not pushy. The manager and rest of the sale dept were open and transparent. More

Wouldn’t recommend Dropped off my vehicle a day before my appointment to get my vehicle checked out of why it kept cutting off. I recently just bought my vehicle from an Dropped off my vehicle a day before my appointment to get my vehicle checked out of why it kept cutting off. I recently just bought my vehicle from another heritage locations. On the day of service I had to repeatedly call them to check status. I received a call after 5pm saying my vehicle was ready for pick up and they fixed the problem. I was never called and informed of the issue and asked if I wanted to proceed. Next when I came to pick up my vehicle I had to wait 30mins for them to find my car just to tell me it was still on the hook and I was unable to take home that day. I was sol with no vehicle and no transportation for work. I was offered a temp car if I could come back the next morning after 7 which was too late for me as I have to leave home by 6 to reach work on time. In addition the next day the could not give me a reason why my vehicle was left on hook and wasn’t taken up front for pickup. I was told the manager would be following up with me which they never did. Very inconvenient and shakey!!! More

Satisfied Customers My husband and I purchased a Corvette from Heritage on May 12, 2018. From the moment we stepped onto the car lot we felt welcome and respected. Our s My husband and I purchased a Corvette from Heritage on May 12, 2018. From the moment we stepped onto the car lot we felt welcome and respected. Our salesman, Dontae, did a stellar job showing us the car we were interested in. He was very professional yet friendly as he answered all of our questions in such a way that we felt no pressure. From start to finish the process of buying a car was great. I would highly recommend this dealership to anyone wanting to buy a car. More

Great Service! I had a very intricate problem with my truck. Stephanie, (service writer) was very attentive to my problem. She involved sean H. (service technician) I had a very intricate problem with my truck. Stephanie, (service writer) was very attentive to my problem. She involved sean H. (service technician) who properly diagnosed and fixed my vehicle. Without Stephanie,s help, I was looking at a bigger issue than I thought. She provided excellent service and made sure I was happy with the progress. More

Above Expectation Stephanie Spindler is the perfect for the service industry in that she is always courteous and goes beyond expectations in dealing with the customer. Stephanie Spindler is the perfect for the service industry in that she is always courteous and goes beyond expectations in dealing with the customer. On the last visit, she reminded me I was due for a free oil change, made sure a tire rotation was included and capped the visit by setting me up with a 1-year free trial with On-Star, which now enables me to use my Buick app. Oh, and she got me out of there within an hour. Stephanie is the reason I keep coming back to Heritage for service. More