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Heritage Cadillac - Service Center

Lombard, IL

4.8
478 Reviews
Call Service Center (630) 629-3300

478 Reviews of Heritage Cadillac - Service Center

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September 16, 2021

This dealership is always clean and everyone is very friendly and professional. The always treat you like you are family. More

by cindysegoconnor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos
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Sep 17, 2021 -

Heritage Cadillac responded

Cindy, thank you for leaving us this fantastic review. We are so happy to hear you have enjoyed working with us here at Heritage Cadillac. We appreciate your business, and we look forward to working with you again soon!

September 05, 2021

Routine maintenance was performed promptly without any issues. Carlos was attentive to the process. The car was returned with the exterior washed and the interior vacuumed and cleaned. More

by saugusdave
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlos Betancourt
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Sep 28, 2021 -

Heritage Cadillac responded

Thanks for the review! We are happy to hear about your great service experience with Carlos. We appreciate your business!

September 01, 2021

Have been going there for many years and it’s always a great experience.would recommend it to anyone. Mark is always a pleasure to deal with. More

by Mnorvid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brennan
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Sep 28, 2021 -

Heritage Cadillac responded

Thank you for the great review! We hope to work with you again in the future.

Sep 28, 2021 -

Mnorvid responded

Absolutely!

August 19, 2021

carlos B. was very helpful in resolving the rewards certificate for service rewards originally I choose the wrong certificate. He helped me walk through the process and had car serviced while we were More

by August Darga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
August 16, 2021

Very knowledgeable, thorough and talked us through the work, our options and got us quickly on our way. More

by CJS Cadillac owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Fowler
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July 30, 2021

Carlos is the best auto service professional I’ve ever worked with. He is professional, follows through on every detail and made the service visit the best experience I’ve had at Heritage yet. More

by Suzanne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Aug 01, 2021 -

Heritage Cadillac responded

Thank you, Suzanne! We appreciate you taking the time to let us know about your recent service experience. We think Carlos is pretty great too and he will be thrilled to hear your compliments! Thank you for your business and we look forward to having the opportunity to serve you again soon.

July 20, 2021

It was great, no problems, Carlos was very attentive and accurate. I think you hired a great new employee, he really cares, it shows. I am recommending your company to others. More

by david.fyhrie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Jul 21, 2021 -

Heritage Cadillac responded

Thank you, David! We appreciate you taking the time to let us know how our service department is doing. Carlos will certainly be happy to hear your kind words! Thank you for your reccomendation and we look forward to having the opportunity to serve you again soon.

June 17, 2021

Heritage Cadillac staff is amazing. They go out of their way to make sure that you are accommodated with your time constraints. The vehicle is always maintained and/or repaired properly. More

by 2 Caddies
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brennan
Report | Print
Jun 18, 2021 -

Heritage Cadillac responded

This is what we strive for! Thank you for taking the time to share your experience! We value your business and look forward to seeing you on your next visit!

June 16, 2021

Mark Brennan, my service advisor, is the best in the business! I appreciate all he does, and his service techs! Heritage Cadillac is simply the best and only dealership I will ever use. More

by Ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brennan
Report | Print
Jun 17, 2021 -

Heritage Cadillac responded

Thank you, Ron! We appreciate you taking the time to let us know how our service department is doing. Mark will certainly be happy to hear your kind words! Thank you for your continued loyalty and we look forward to having the opportunity to serve you again soon.

June 15, 2021

Best service center for car repairs in the Chicago area. Always a pleasure to stop in for service and repairs. Thank you for taking great care of my cars. More

by joeczep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathleen Clapper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Fowler, Mark Brennan, Linda Diaz
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Jun 16, 2021 -

Heritage Cadillac responded

Wow, that is quite the compliment. Thank you for entrusting us with your cars. It was our pleasure to serve you and we look forward to working with you again soon!

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