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Heritage Cadillac - Service Center

Lombard, IL

4.8
478 Reviews
Call Service Center (630) 629-3300

478 Reviews of Heritage Cadillac - Service Center

Sort by
March 27, 2022

Trustworthy, Knowledgeable, Friendly accommodating Henry Burrell, John the transporter, the cashiers and Chris the mechanic are the best. I wold highly recommend Heritage Cadillac to family and fri More

by ms.kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John The transporter, Chris the mechanic, and the cashiers.
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Mar 31, 2022 -

Heritage Cadillac responded

Thank you for such a kind review! Our staff will be thrilled to hear how much you enjoyed working with them. Come again soon!

March 10, 2022

Despite not having an appointment, they were easily able to fit me in and repair my car, unlike the Naperville cadillac dealership More

by Jprobst705
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2022 -

Heritage Cadillac responded

Thanks for this great review! We are happy to hear we were able to get your in when you needed! Come again soon!

March 08, 2022

Was easy to set up an appointment with notified when vehicle is ready and waiting area is very good More

by John34402
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brennan
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Mar 16, 2022 -

Heritage Cadillac responded

John, thanks for letting us know about your experience. We are happy to hear your service went smoothly!

Mar 16, 2022 -

John34402 responded

Very happy with the service of professionalism

March 04, 2022

I purchased my car from Heritage and have trusted its care to Burrell Henry in their service department for ten years. I look forward to working with Burrell for another ten !! More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 03, 2022

Heritage Cadillac staff is always helpful, professional yet friendly. The service department does a great job getting my car in, fixed and out quickly. More

by 2 Caddies
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brennan
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February 21, 2022

Great personal assistance in helping us get the parts needed to fix our vehicle in a timely manner. I appreciated a model displayed of the part being replaced for a recall notice. More

by sacarton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brennan
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Feb 22, 2022 -

Heritage Cadillac responded

Thanks for this great review! We are happy to hear your vehicle fix went smooth. Let us know if you need anything!

February 09, 2022

Joseph Cilella in Service Was Great! Very Helpful! Quick to Respond & Great to Work With! More

by Stevens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cilella
Report | Print
Feb 22, 2022 -

Heritage Cadillac responded

Thanks for this great review! We appreciate your support!

February 05, 2022

Good follow up, kept me well informed, i do feel it was a little expensive. More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Fowler
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Feb 22, 2022 -

Heritage Cadillac responded

Thank you for the review Steve! We hope you visit us again in the future!

February 05, 2022

Great service, friendly and accommodating. Lack of loaner cars is disappointing but understandable considering these COVID times. More

by Rodzimmerman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brennan
Report | Print
Feb 22, 2022 -

Heritage Cadillac responded

Thanks for the review. We appreciate your understanding on the loaner vehicles. Things are always changing, let us know if you need anything else!

February 02, 2022

Super Friendly and quick service! They are always very thorough and even call to remind me when it’s time for an oil change! More

by Naushin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2022 -

Heritage Cadillac responded

Thanks for leaving us this review! We are happy to hear you enjoy working with our team!

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