Heritage Cadillac - Service Center

Routine service and recall repair For this trip, Burrell Henry was helpful with every thing that I needed. Very experienced and professional. We have been dealing with Charles Hugh For this trip, Burrell Henry was helpful with every thing that I needed. Very experienced and professional. We have been dealing with Charles Hughes for decades. He has been very helpful every time we need a new car. He has also helped me understand all of the gadgets on the Escalade. More

Michael in service was ready for me when I arrived for my 9:00 appointment on Monday October 28 th. He was organized and knew what I was there for. My car was in for a recall and I got an oil change as well. 9:00 appointment on Monday October 28 th. He was organized and knew what I was there for. My car was in for a recall and I got an oil change as well. My car was ready in a timely manner and was washed. I’m very satisfied. More

Timely and helpful My car was repaired the same day and I was given a new loaner in the meantime. I always receive good service at this dealership. My car was repaired the same day and I was given a new loaner in the meantime. I always receive good service at this dealership. More

Great place to service your car You know when you are a valued customer by the way you are greeted when you pull up to service your car. The service attendant listens to what you wan You know when you are a valued customer by the way you are greeted when you pull up to service your car. The service attendant listens to what you want to do. They offer all options for the service and allow you to decide what you need to do. The are where you wait is very comfortable, they offer drinks and goodies to eat. You can bring your lap top and work. Or enjoy the HDTV. When the service is complete the payments are made easier, the car is washed, and away you go. More

I am always treated courteously at Heritage Cadillac. I am always pleased with the Service I receive from the staff. They are clear in their explanations of the service needed and are always friendly and I am always pleased with the Service I receive from the staff. They are clear in their explanations of the service needed and are always friendly and helpful. More

Alert on low tire pressure. I called to have a tire checked out since the system indicated twice that there was very low tire pressure. Accommodated with appointment, excellent s I called to have a tire checked out since the system indicated twice that there was very low tire pressure. Accommodated with appointment, excellent service. More

Good and timely I had a recall that needed to be done and I did not have a lot of time. Recall was done and oil change was done in less than 2 hours I had a recall that needed to be done and I did not have a lot of time. Recall was done and oil change was done in less than 2 hours More

The Best Customer Burrell Henry took care of my car needs. I had my oil change and tire rotate. he even told i had a recall on my car. He took care that to. Burrell Henry took care of my car needs. I had my oil change and tire rotate. he even told i had a recall on my car. He took care that to. More

Everything but a clean interior My 2017 ATS was due for a scheduled oil change and tire rotation. I dropped off the car at a convenient time. I asked IF the interior could be vacuu My 2017 ATS was due for a scheduled oil change and tire rotation. I dropped off the car at a convenient time. I asked IF the interior could be vacuumed when the car is washed. (I live in a condo and the bylaws prohibit cleaning cars in the garage). When my car was finished, I was informed there was no opportunity to do anything to the interior. My thought was: THIS IS A CAR DEALERSHIP WHERE CARS COME TO BE CLEANED! My representative said I could come back another time for the service. Nobody's perfect. More

Very positive experience Mark Brennan in service just is a great asset to Heritage Cadillac. He got me in and out with short notice and it was very much appreciated. Mark Brennan in service just is a great asset to Heritage Cadillac. He got me in and out with short notice and it was very much appreciated. More