Heritage Cadillac - Service Center

Appreciated thoroughness of car check up , as I was there for an oil change! Car wash was disappointing as car was not clean-even windshield was not clean! for an oil change! Car wash was disappointing as car was not clean-even windshield was not clean! More

Very professional and accommodating. They are always wanting to provide the best service possible and make the time you spend as comfortable and nice as possible. wanting to provide the best service possible and make the time you spend as comfortable and nice as possible. More

Always courteous and prompt service Work to be done is Always courteous and prompt service Work to be done is explained in detail, will be buying my next Cadillac at Heritage again in the very near futur Always courteous and prompt service Work to be done is explained in detail, will be buying my next Cadillac at Heritage again in the very near future.. More

Always a good experience Chris was great! He understood what needed to be done and handled everything efficiently. My wife and I waited while the service work was completed Chris was great! He understood what needed to be done and handled everything efficiently. My wife and I waited while the service work was completed - all convenient and comfortable. More

Regular Maintenance I like that the dealership proactively lets me know when it's time for service. Scheduling the appointment was easy to do and Mark was clear on what s I like that the dealership proactively lets me know when it's time for service. Scheduling the appointment was easy to do and Mark was clear on what services would be provided. More

Above and Beyond While having my car serviced they helped me transfer all my boxes, coats, etc. into loaner vehicle, then back when my car was finished. Mike was grea While having my car serviced they helped me transfer all my boxes, coats, etc. into loaner vehicle, then back when my car was finished. Mike was great! Thank you for wonderful service. More

Get it done, today The service person explained to me exactly the things needed to know to make a good decision to go forward and get service completed. And he also sugg The service person explained to me exactly the things needed to know to make a good decision to go forward and get service completed. And he also suggested other item which needed to be done, wow. Thank you service guy. More

Good service if you live close by. The staff was great. The cookies were a nice touch. The service was done correctly. Only two negatives. The first time I came in for an oil change, The staff was great. The cookies were a nice touch. The service was done correctly. Only two negatives. The first time I came in for an oil change, the reading was 25%, and I was turned away, not knowing the below 20% rule. Set a bad tone from the start, since I just bought your largest car,fully loaded ,CT6 Cadillac. Second, I had to drive 40 minutes each way to get maintenance service. Too far from your location for at home pick-up. Could not get maintenance at the local Buick or Chevy dealer. More

Chris is always on top of it. Excellent, prompt, and honest service. He definitely sets the standard. My car needed a light bulb and an oil change. As always he gave an accurate timeline and escorted me honest service. He definitely sets the standard. My car needed a light bulb and an oil change. As always he gave an accurate timeline and escorted me to and from the waiting area. I felt valued. Thank you! More

Everything was great. Mark Brennan did a fine job with my recent service appointment. he is also very helpful explaining many of the less well known features of the XT5. Mark Brennan did a fine job with my recent service appointment. he is also very helpful explaining many of the less well known features of the XT5. The loaner lady was terrific and so was the loan vehicle. More