Heritage Cadillac - Service Center

I was there for 2 reasons Reason 1 was the heater was not functioning correctly. When I went to show Mark in service what was happening the vehicle did not show the issue. Reas Reason 1 was the heater was not functioning correctly. When I went to show Mark in service what was happening the vehicle did not show the issue. Reason 2 was an estimate for some body work. The body shop did a great job. Then when I went to leave with the vehicle the heater did have the issue that I was there for. Mark pulled the car back in saw that it was doing what it was there for he promptly had service look at the issue, they did an update to the system and it appears to be working great now. Thanks for all your help Keith More

The Great Experience As I have said before my experience with this dealership (front & back) has always been great that goes for Burrell Henry and even the mechanics that As I have said before my experience with this dealership (front & back) has always been great that goes for Burrell Henry and even the mechanics that I have met everyone is professional and courteous. Bottom line what ever I brought my vehicle in for the job gets done and done right. More

This dealer is outstanding in every way, excellent customer service and also an excellent service department, I always look forward to doing business with you customer service and also an excellent service department, I always look forward to doing business with you More

My Truck was Broke I called and without an appointment they took my truck in and looked at it right away. They gave me a ride home and within an hour called me with the I called and without an appointment they took my truck in and looked at it right away. They gave me a ride home and within an hour called me with the diagnostics of the problem. by the end of the day the truck and I were happily reunited. Many thanks to Chris and all of the Techs. More

The staff was welcoming and took care of me efficiently, aware of what needed to be done.the loaner process was smooth and professional. The work was done well and within the promised time frame. aware of what needed to be done.the loaner process was smooth and professional. The work was done well and within the promised time frame. More

OVER AND ABOVE TO HELP ME the service agent Burrell Henry and the mechanic Chris Christian went over above to take care of my issues. They are both the reason I go to the deal the service agent Burrell Henry and the mechanic Chris Christian went over above to take care of my issues. They are both the reason I go to the dealership to fix my car. The Burrell is very understanding and is the Cadillac professional service man. Chris is the best mechanic. I always hope he will be working on my car because he is an excellent mechanic. More

Mike was very informative and very prompt.Called me back Mike was very informative and very prompt. Called me back when he said he would. Most importantly he fixed the problem. Randy Andreoli Thank you Mike was very informative and very prompt. Called me back when he said he would. Most importantly he fixed the problem. Randy Andreoli Thank you More

It was great. The oil change and tire rotation was completed sooner than I was told it would take. The waiting area is clean and has coffee, water and snacks. The oil change and tire rotation was completed sooner than I was told it would take. The waiting area is clean and has coffee, water and snacks. More

Excellent routine service visit. I saw Mark and he was very personable and easy to communicate with. He outlined my regular free service details and then we discussed other things tha I saw Mark and he was very personable and easy to communicate with. He outlined my regular free service details and then we discussed other things that could be done, which I then agreed to purchase. My car was ready sooner than expected and with no issues. Totally top notch service visit.! More

Pleasant experience Chris is very pleasant to work with, he was very quick at getting my car in to service. My car was nice and clean when they were finished. Chris is very pleasant to work with, he was very quick at getting my car in to service. My car was nice and clean when they were finished. More