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Heritage Cadillac - Service Center

Lombard, IL

4.8
478 Reviews

478 Reviews of Heritage Cadillac - Service Center

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February 15, 2020

Excellent Service My car was in for an oil change and tire rotation. Friendly greeting and write-up by service manager Michael Ammerman. Work completion time frame pro More

by Bobby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2020

Mike was awesome.... I will definitely come back for all of our service need. Right from the start he made it simple from the phone call to me going in dropping my car off and picking my car up thanks a l More

by manselmini
Recommend Dealer
Yes
Employees Worked With
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2020

Great Service Friendly staff all around can get an appointment easily greeted with friendly staff.Not to long of a wait and service dept.keeps you informed of the p More

by grannytanny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : cashiers, Chris Halley
February 08, 2020

Very Satisfied Awesome experience I had when I arrived to find out that the service department was ready for me with a loaner car waiting I did not have to wait I wa More

by judkin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louie Lopez, Chris Halley
February 06, 2020

The service advisors at Heritage Cadillac always greet me with a smile and keep me informed of the status my car’s service. They make me feel appreciated. More

by BonnieD
Recommend Dealer
Yes
Employees Worked With
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine (courtesy car coordinator), Frank Wadda, Mark Brennan
February 04, 2020

Service writer Michael professionaly took care of business and deserves 5 stars. Young lady in loaner office also 5 stars. Thank you will come again. Rick A More

by rick a
Recommend Dealer
Yes
Employees Worked With
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2020

It’s always a good experience. When I come they make me all feel special . I love, love the coffee Maschine , and enjoy the little treats . I ALWAYS request Ken or Mike . I rememb More

by Ilscarlson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran Scepanovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2020

I brought my car to Heritage for service. The work was completed in a timely and professionally manner. All were were very kind and attentive. More

by Rfulton
Recommend Dealer
Yes
Employees Worked With
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2020

I was there for 2 reasons Reason 1 was the heater was not functioning correctly. When I went to show Mark in service what was happening the vehicle did not show the issue. Reas More

by keith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brennan, Ed Gegenheimer
January 23, 2020

The Great Experience As I have said before my experience with this dealership (front & back) has always been great that goes for Burrell Henry and even the mechanics that More

by sanjo1223
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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