Heritage Cadillac - Service Center

AWD Module Had the car in for some other issues before the COVID Pandemic and Mark Brennan had to order a module as my system was telling me that the AWD did not Had the car in for some other issues before the COVID Pandemic and Mark Brennan had to order a module as my system was telling me that the AWD did not engage as I was on the expressway on a snowy day. The module was ordered and was in but until service came back on a limited basis, I had to wait. Mark called me to schedule the appointment for this. He offered me a loaner but my wife was able to drive me. Unfortunately service could not be completed in one day and I had to leave the car over the weekend. Once again, Mark offered me a loaner but since we were, llike others, pretty much homebound, I did not need a second car. The work was completed the following Monday and the car presented in washed and cleaned condition. More

Heritage Cadillac staff is professional. You are treated like family. When you arrive they know your name. The members of the service department are well trained. I also met with Mr. Hughes regarding an upc like family. When you arrive they know your name. The members of the service department are well trained. I also met with Mr. Hughes regarding an upcoming sale. He is professional, knowledgeable and friendly. More

always very polite and friendly...solid service We have used Heritage since buying the car (XTS) in 2014. Everything has gone smoothly. We will be interested in new car someday...not yet thoug We have used Heritage since buying the car (XTS) in 2014. Everything has gone smoothly. We will be interested in new car someday...not yet though. More

Great Mark and team are always wonderful to work with Had an issue starting car, they were able to get me in a few days later. Checked everything out and replaced battery, reprogrammed and had me back on Had an issue starting car, they were able to get me in a few days later. Checked everything out and replaced battery, reprogrammed and had me back on the road in less than 2 hours (with a shorter staff now due to Covid). Great team and dealer. More

Everything was perfect From the time I pulled into the dealership Mark was there to handle things. Everything was smooth, and professional. Loner car was ready for me as pr From the time I pulled into the dealership Mark was there to handle things. Everything was smooth, and professional. Loner car was ready for me as promised. I had asked if the driver side could be vacuumed and matts washed - they were! Every time we have been to Heritage the experience has been exceptional. We have purchased 3 cars from this dealership, and every time, from beginning to end, we have experienced wonderful people and service. More

Excellent all around service! I've never had a dealership provide the level of detail and service that Heritage has over the past few years. provide the level of detail and service that Heritage has over the past few years. More

Efficient, complete, and timely. Work was done completely, in an efficient manner, and on time. The area was well set up to address COVID-19 concerns and guidelines, and everyone was Work was done completely, in an efficient manner, and on time. The area was well set up to address COVID-19 concerns and guidelines, and everyone was upbeat and professional. More

Burrell was very helpful , he answered all my questions and more. He is a very nice gentleman! I will definitely be back the next time I need service done to my car. and more. He is a very nice gentleman! I will definitely be back the next time I need service done to my car. More

Experience Since Oak Park Cadillac closed I have never had anything, but a great experience at Heritage The service center always goes out of their way to explai Since Oak Park Cadillac closed I have never had anything, but a great experience at Heritage The service center always goes out of their way to explain what will be done and are always patient in giving me time to talk about the car and how I can use all the dials (or whatever you call the dashboard) More

Heritage was professional and they were concise and straightforward with the work that needed to be done on my car. The waiting area was clean comfortable and had a lot of amenities. straightforward with the work that needed to be done on my car. The waiting area was clean comfortable and had a lot of amenities. More