Heritage Cadillac - Service Center

AC Problem Solved I was a bit early for my scheduled appointment, but I was seen immediately by a service technician. My car's AC was not working. I was given informat I was a bit early for my scheduled appointment, but I was seen immediately by a service technician. My car's AC was not working. I was given information about what would be done to check into the problem, and the potential solutions - and that I would be advised about the best solution after the diagnostics were completed. In this way I would know about the cost before I actually agreed to implement the solution. I appreciate that way of doing business. More

Stuck in the garage - dead battery Went to go shopping during senior covid hours and my car wouldn't start. Called Heritage Roadside assistance and they came within 30 minutes with a n Went to go shopping during senior covid hours and my car wouldn't start. Called Heritage Roadside assistance and they came within 30 minutes with a new battery. Tim installed the battery in my garage, topped off my windshield wiper fluid, and checked to make certain my anti freeze was at the correct level. From the call until the completed service in my garage, the total time was about an hour. AND, I was able to make it to my covid grocery shopping! More

Mike was excellent to work with regarding my oil change. He also took care of fixing another part for me! The loaner that was provided was quick and easy to pick up. Mike followed up with me to let me know He also took care of fixing another part for me! The loaner that was provided was quick and easy to pick up. Mike followed up with me to let me know exactly what was going on and when the car would be ready! Excellent service! More

Burrell is a keeper, very professional never been so satisfied. He all way make sure I am taking care all the time i Thank you!!! satisfied. He all way make sure I am taking care all the time i Thank you!!! More

Service department is always courteous and efficient. Mike made sure everything was taken care. Waiting room is comfortable for those desire to wait. Loaner cars are always a plus when needed. Mike made sure everything was taken care. Waiting room is comfortable for those desire to wait. Loaner cars are always a plus when needed. More

The service team always does a great job on maintaining my 2009 CTS which i hope to drive for several more years with their help my 2009 CTS which i hope to drive for several more years with their help More

Very concerned about Covid but Ed and Linda were very calm and professional and my auto body work was excellent and very clean. Thank you. calm and professional and my auto body work was excellent and very clean. Thank you. More

Responsive, high quality work , provided loaner , Mark assisted in expediting the service and clearly identifying any issues in professional manner Loaner and cashier and porters very friendly followe assisted in expediting the service and clearly identifying any issues in professional manner Loaner and cashier and porters very friendly followed all safety protocol during Covid period More

Excellent service. Service was excellent. Done quickly & complete overall checkup included oil change & front end work..I would recommend this dealership to everyone. Do Service was excellent. Done quickly & complete overall checkup included oil change & front end work..I would recommend this dealership to everyone. Done done done done. More

Great delearship. Service department always willing to accomodate customers with length of service visit or a loaner vehicle. Washing car is always a special touch. accomodate customers with length of service visit or a loaner vehicle. Washing car is always a special touch. More