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Heritage Cadillac - Service Center

Lombard, IL

4.8
478 Reviews

478 Reviews of Heritage Cadillac - Service Center

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November 19, 2020

Mark Brennen was very helpful and easy to work with. 👍 heritage always seems to go out of there way to please their customers. Great job! More

by Pat_hite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brennan
November 09, 2020

Mr B. Henry, Rich the mechanic and Annette the cashier were all very courteous, friendly and helpful. My questions and concerns were answered and handled in a very efficient and professional manner. More

by john starr
Recommend Dealer
Yes
Employees Worked With
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2020

Mark Brennan , Service Consultant, did an outstanding job with my requests. Updated me on time of Svc and cost to my satisfaction. Friendly and efficient More

by David R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brennan
October 28, 2020

It’s the best Cadillac dealership anywhere around us. Excellent customer relations and excellent service. We have been to other places and even those in Wisconsin and Heritage is the best. More

by dreamcometrue2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Capps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Fowler, Matt Cameron
October 24, 2020

I called for an oil change.Burrell Henry accommodated to a day and time I was happy with.Mr Henry is a very pleasant person and made sure I was happy when I left.Service department did a great job. More

by grannytanny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2020

Always friendly and helpful. Burrell always professional and nice too even though he wasn't the one I dealt with this time. My problem was fixed. More

by dianeatchison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Brennan
October 09, 2020

Great Service Burrell Henry Great Service very good Great Service Burrell Henry Great Service very good service& great knowledge of customers. Prices are great.did not to wait any longer than needed. More

by Phil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Basil Chiocca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2020

I was very pleased with the service I received. I had made an appointment and Michael was waiting for me when I arrived. Very professional. More

by Rfulton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2020

Well from the front to the back of the dealership I have NOT had any bad experiences I have been treated as a customer(and really that is all I expect)so far everything is good. More

by sanjo1223
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Brennan
October 01, 2020

Brought my car in for new fob and everything went well. Appointment was on time and to my satisfaction. Mike was very friendly and helpful. More

by Eich33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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