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Heritage Cadillac - Service Center

Lombard, IL

4.8
478 Reviews

478 Reviews of Heritage Cadillac - Service Center

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February 20, 2021

Excellent service, great service department. Very accommodating to my schedule. Great service waiting area. Much appreciated amenities. Comfortable place to wait for my car. Love the cookies! More

by Adrianne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brennan
February 18, 2021

Service is top notch! Very friendly, quick and willing to go the extra mile to satisfy clients. I will be back for all my car needs. More

by m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2021

My service specialist, John O’Connor was amazing. He got my car in right away, kept me well advised of the work going on, and called me as soon as it was finished. He is fantastic. Put my mind at rest, and More

by David R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John O’Conner
February 16, 2021

Heritage Cadillac has excellent customer service. Very helpful and informative. Mark Brennan and Johnny were so friendly and took care of all the service items that I requested. More

by QueenB80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny, Mark Brennan
February 10, 2021

It was just a oil change what could go wrong hopefully do not to have to have any service work that would be nice i’ve been nicer they wash it More

by napwiley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Capps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Fowler
February 09, 2021

Great experience! Michael displayed prompt and professional service. He provided info on some things that could have been maintained which was really appreciated. The lady that was managing the ca More

by doina
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2021

Heritage operates as you would expect a Cadillac Dealer should. Courteous service, exemplified by Mr Burrell Henry, Service Consultant, who listens to your problems and takes appropriate care of your issu More

by Smith1047
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pleasant ladies at cashier!
January 28, 2021

The staff at this dealership are always friendly yet professional. The service department makes sure that all my issues are addressed and corrected. Best ever. More

by 2 Caddies
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Capps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Brennan
January 27, 2021

Service is wonderful. Efficient and personable. Mark is great. Thank you for always making the car's service appointments easy to schedule and reasonable in terms of wait time. More

by mocamden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brennan
January 23, 2021

Mr Henry was helpful and thorough. He got me in and out of the service department quickly, and did so in a friendly and kind way. More

by Robert M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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