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Heritage Cadillac
Morrow, GA
938 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 938 reviews
July 23, 2016
Bought a car here and regretted it Bought a used CTS here and it was like pulling teeth. Asked for a golf shirt and never got it. Car was dirty and low on gas when I drove off the lot. Bought a used CTS here and it was like pulling teeth. Asked for a golf shirt and never got it. Car was dirty and low on gas when I drove off the lot. More
by Ballen
Employees Worked With
Anthony Roselle
April 02, 2016
Great Experience I went to the dealership in dire straits because of my need for a reliable vehicle. I looked online to help lower my anxiety prior to arriving at the I went to the dealership in dire straits because of my need for a reliable vehicle. I looked online to help lower my anxiety prior to arriving at the dealership. I had talked on the phone to Salesman Mr. Cecil Jones and upon arriving he eased my mind. He is a patient and caring salesman who wants you to be happy and leave satisfied. I would purchase a vehicle from Heritage again and would definitely recommend Mr. Jones. Thank you, Stephanie C. More
by 2gemini2
Employees Worked With
Cecil Jones
November 17, 2015
I brought my car in to have some service work performed ( oil change & tire rotation, just some regular maintenance) and service service staff was great. A young man by the name Travis came out to greet me w oil change & tire rotation, just some regular maintenance) and service service staff was great. A young man by the name Travis came out to greet me when I pulled up and asked if he could help. I was in a bit of a hurry to get in and out because of having to get to work. Travis was quick to get my car in and start performing the work. As I was waiting for the work to be done he kept me updated on what was being done and I was out in just an hr. Thanks for the great service and I will definitely be back. I have recommended your dealership to all of my friends with GM products More
by Travesty1
Employees Worked With
Travis Thornton
October 16, 2015
If you have 2 half hours to waste trying to buy a car Purchased a SRX give my info saleman said he was going to have then get the car ready for me. Great had to run to my house for something came back an Purchased a SRX give my info saleman said he was going to have then get the car ready for me. Great had to run to my house for something came back and sat in the office for about an hour. ! He came back in said he was going to fill the car with gas waited again! Got to the point was ready to forget the car saw 3 sales people standing around. Would have left if my info was not on the laptop! Finally they said they were ready the man finance guy who was just sittng in his office just talking to 2 other gentlemen for a good while NOW he was ready for me! Well finally got to the car salesman just acted like he was in a hurry to get rid of me car was wash per say dirt still on the running board the seat were not vacuum wires were left in the car that was going to be taken out! NO owner manual in thecar More
by haulover
Employees Worked With
Anthony
July 08, 2015
Excellent Customer Service Naye Gives the Best Customer Service. He explains things in Great detail, gives you a chance to ask question and is honest. He is the same Kind Hearte Naye Gives the Best Customer Service. He explains things in Great detail, gives you a chance to ask question and is honest. He is the same Kind Hearted person every time I visit Heritage Cadillac. I have dealt with many service reps at Heritage but Naye is THE BEST. His customer service EXCEEDS EXPECTATIONS. I was truly impressed. More
by kellye
Employees Worked With
Naye
July 03, 2015
Excellent Service writer Try this person, he will give you great service on each visit. We all just want respect and the truth about repairs. Sonny will give you that. Try this person, he will give you great service on each visit. We all just want respect and the truth about repairs. Sonny will give you that. More
by IAMgone
Employees Worked With
Sonny Emmons
June 18, 2015
you can't trust them. From the sells to the mechanics. With a great credit score, I got charged over 10 % rate wasn't told of this. .Mechanics put oil into my 2005 cts ..carburetor, manage offers to R With a great credit score, I got charged over 10 % rate wasn't told of this. .Mechanics put oil into my 2005 cts ..carburetor, manage offers to Replace carburetor. . More
by georgeicosten
Employees Worked With
Jason Schulz
March 04, 2015
Heritage. The place where YOU are the sales person Ridiculous. They set expectations and don't meet them. Hard to reach. Flip flop details. Never accountable. They'll tell you they have an approval and Ridiculous. They set expectations and don't meet them. Hard to reach. Flip flop details. Never accountable. They'll tell you they have an approval and are all the while lying. Then make you chase them down. Won't be held accountable for the expectations THEY SET and MISS. Instead they will deflect and blame the very banks that they pump up so well! We will simply purchase from another dealership in 6 months. Nobody got time for this foolishness! It's been almost a MONTH! More
by aldubose
Employees Worked With
Ron D. & Mark R.
February 18, 2015
Cadillac CTS overfilled with too much oil twice . A lot of services we the consumer can't check behind-we assume its done right. If you ever let them do an oil change check it for yourself. Said th . A lot of services we the consumer can't check behind-we assume its done right. If you ever let them do an oil change check it for yourself. Said their machines were off..... Really. What about a simple dip stick check which I did the next day after oil change. And svc mgr Jeff Burns was less than average. More
by cgreenestkbdg
Employees Worked With
Jeff Burns
January 15, 2015
Service that exceeds expectations I came in to get my oil change done and I left with a free car wash. I travel over 100 miles to buy and service my Cadillac's. This type of service I came in to get my oil change done and I left with a free car wash. I travel over 100 miles to buy and service my Cadillac's. This type of service will ensure I continue to do more of the same! Thanks Shellie and Heritage Cadillac! More
by robbykoe
Employees Worked With
Shellie
