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Heritage Cadillac
Morrow, GA
938 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 938 reviews
April 23, 2019
I love this dealership Mr. Fraley is so awesome & professional he keeps me & my ATS on the road safely...his customer service is more than 5 stars Cadillac is truly blessed Mr. Fraley is so awesome & professional he keeps me & my ATS on the road safely...his customer service is more than 5 stars Cadillac is truly blessed to have such a nice man working for their dealership! Keep up the great work & I'll be back in 5,000 miles lol More
by Beana22
Employees Worked With
Frankie Walker, Rob Fraley
April 22, 2019
My Rep Rob was excellent I had no problem with my service Rep, but I do want to make a suggestion about the associate who greeted me when I first arrived. She asked if I had a I had no problem with my service Rep, but I do want to make a suggestion about the associate who greeted me when I first arrived. She asked if I had an appointment I said no. I told her my service Rep was Rob, she sat me at his desk and said he would be with me. She never called to let him know he had a customer. Another employee asked if he knew if I was there, I said no, he called my service Rep and Rob came. My point is the Greeter should make sure The customer is taken care of before she leaves for her next guest arrivals. More
by Mahamm07
Employees Worked With
I don’t know his name he works in the parts department , Sara Ali, Rob Fraley
April 19, 2019
I wouldn’t trust my vehicle with anyone else I always receive great service at this dealership regardless of who I work with. I have been coming here for years. Thank you to the entire staff. I always receive great service at this dealership regardless of who I work with. I have been coming here for years. Thank you to the entire staff. More
by Ursula
Employees Worked With
Naye Higgins
April 19, 2019
dealerrater Very friendly knowledgeable and friendly service. I also love that they serve you breakfast and lunch to you while you’re there. Waiting room is very Very friendly knowledgeable and friendly service. I also love that they serve you breakfast and lunch to you while you’re there. Waiting room is very comfortable and clean More
by herblin2711
Employees Worked With
Naye Higgins
April 19, 2019
Excellent service as usual. I am always greeted by the staff with courtesy. My car was serviced promptly and efficent. I always recommend Heritage to my friends and f as usual. I am always greeted by the staff with courtesy. My car was serviced promptly and efficent. I always recommend Heritage to my friends and family. More
by Simeon
Employees Worked With
Rob Fraley, Rosa Servin
April 18, 2019
Service Repair My car been in service for 3 days. I received a call that the wrong part was sent. The next call was I need additional work that could not be seen at My car been in service for 3 days. I received a call that the wrong part was sent. The next call was I need additional work that could not be seen at the initial inspection. Received a call that vehicle would be ready at 2:30 pm and if I needed a ride it would be furnished. Called back to confirm the ride. Was told my service consultant would call me for the ride from 1:15-2:42 pm no phone call and no ride. Nor could anyone find the man to get him to return the call. This is BAD BUSINESS!!!! More
by Perkins1
Employees Worked With
Nae
April 17, 2019
Service Department Sunny in the service department and the cashier was very friendly professional and helpful, Sonny always have a smile, and greet me at the car. Sunny in the service department and the cashier was very friendly professional and helpful, Sonny always have a smile, and greet me at the car. More
by T.Parrish
Employees Worked With
Cheshire on 4/15/2019, Sonny Emmons
April 15, 2019
Incredibly poor My 2005 Saab was in this shop for nearly a month and about $5,000! This dealership essentially bricked the car and forced me to install parts that My 2005 Saab was in this shop for nearly a month and about $5,000! This dealership essentially bricked the car and forced me to install parts that were simply and absolutely unnecessary. The do not know how to program Keys for a Saab even after installing a new CIM. More
by wayne slavit
Employees Worked With
Candice Watts, Danny Watts
April 13, 2019
Yes recommend dealership but do not work with Stephen Crawfo Stephen Crawford the finance manager was very rude and does not know how to talk to people I would not recommend anyone to work with him.. Stephen Crawford the finance manager was very rude and does not know how to talk to people I would not recommend anyone to work with him.. More
by Caddy lady
Employees Worked With
Stephen Crawford, Frankie Walker
March 26, 2019
HEADLIGHT REPLACEMENT Sonny has always been courteous and helpful. He always listens to concerns, and does his best to accommodate his customers. He returns telephone cal Sonny has always been courteous and helpful. He always listens to concerns, and does his best to accommodate his customers. He returns telephone calls promptly. More
by Service Review
Employees Worked With
Sonny Emmons
