Heritage Cadillac

Service Dept. Mr. Higgins I have been depending on Mr. Higgins for years. He is always attentive, courteous, and professional and goes beyond the call of duty to take care of I have been depending on Mr. Higgins for years. He is always attentive, courteous, and professional and goes beyond the call of duty to take care of my vehicles. More

Always good service. I am always satisfied with service and hospitality at Heritage. Nate is great: courteous, personable, friendly, and efficient! What else can I say! I I am always satisfied with service and hospitality at Heritage. Nate is great: courteous, personable, friendly, and efficient! What else can I say! I appreciate the attention I am given each time I go. More

Very Professional Rob was very professional and made my experience great, he got us in & out & made sure we understood what was going on with the vehicle. Rob was very professional and made my experience great, he got us in & out & made sure we understood what was going on with the vehicle. More

Work review. Sonny was extremely helpful and diligent in helping me get my daughters car repaired. His attention to detail was greatly appreciated and was a breath Sonny was extremely helpful and diligent in helping me get my daughters car repaired. His attention to detail was greatly appreciated and was a breath of fresh air and relief. I would recommend Sonny and his service department any day, every time. More

My Cadillac Service Experience Always have a great experience here, especially if there are no major issues with my car. This time was no exception. The wait was a bit long (a littl Always have a great experience here, especially if there are no major issues with my car. This time was no exception. The wait was a bit long (a little over 2 hours). The food (breakfast) was fantastic. It helped me be able to wait for my car. Got good service from Naye as well. I usually have Shelly who I just adore, but she was not in this last visit. My only complaint is that my display (every time I start my car) says "change engine oil soon". It was not saying that before the service and I had an oil and filter change while I was there. This means that I have to come back to have the display reset. More

Car repair Candice was very friendly and very helpful. She made sure all of my needs for my car was taken care of. My repairs were done in a timely manner . Candice was very friendly and very helpful. She made sure all of my needs for my car was taken care of. My repairs were done in a timely manner . More

Customer Service This dealership provided absolutely superb service from my arrival to my departure. Every department and employee that I encountered far exceeded my e This dealership provided absolutely superb service from my arrival to my departure. Every department and employee that I encountered far exceeded my expectations. Definitely my future home for Cadillac services. More

The dealership was professional, courteous & helpful . This dealership is professional & courteous. They strive to inform & answer any questions you may have about your vehicle. The showroom consist of all This dealership is professional & courteous. They strive to inform & answer any questions you may have about your vehicle. The showroom consist of all the latest models of Cadillacs that they have to offer. More

Good Service This was my first time at Heritage. They go the extra mile to accommodate their customers while they wait, like providing internet and snacks. Fro This was my first time at Heritage. They go the extra mile to accommodate their customers while they wait, like providing internet and snacks. From my initial call, Heritage placed me in the hands of a personable service manager that dealt with my problem from beginning to end. Rob was very pleasant and professional. He explained to me that the two issues were likely connected and the techs fixed one of them as expected. But there were three issues that warrant them 4 stars instead of 5 stars: 1. Heritage had to order the parts, which took several days. But they didn't call me when they had received them. After 10 days, I called them inquiring about the parts to schedule the repair. 2. When the tech replaced the parts of my navigation system and finalized the repair, the navigation system hadn't changed from when I brought it in. I wonder if the issue could have been resolved without part replacements and just the manipulation of the resets as they alternatively did. 3. With the amount of work they performed on my navigation system, I realized they hadn't taken the extra step to upgrade my maps. Rib referred me to the website for navigation map upgrades that cost $99. A dealership having an extra copy of upgraded maps for their customers could have been a value-added measure having residual ROI through customer loyalty and satisfaction. More