Heritage Cadillac

Poor customer service Service clerk/admin & service rep the worst i have experienced in my 3 yrs at this place. don’t transfer the call unless that person picks up. Svc rep Service clerk/admin & service rep the worst i have experienced in my 3 yrs at this place. don’t transfer the call unless that person picks up. Svc rep don’t make excuses for your oversight accept your error & apologize. can’t being sent to voice mail when trying to schedule a shuttle ride. kept my car all day for a scheduled maintenance that i had made an appt for. More

Dissatisfied Customer I My issue is with the Service Department Advisor! I have encountered several dilemmas with the same advisor over the years (I am a believer in second a My issue is with the Service Department Advisor! I have encountered several dilemmas with the same advisor over the years (I am a believer in second and third chances), but this time, I can’t resolve the frustration and disrespect. I waited over four hours to be informed that I needed to have a leaking hose from the condenser to the AC compressor replaced. Also, other personal issues were involved. After 4 hours of waiting and 1 hour and a half of waited time, the service on the SUV was finished within an hour and a half. No apology was offered by anyone! From a customer service perspective, I am very disappointed! More

PLEASE BEWARE On March 15th I purchased a 2014 Cadillac ats with 62000 miles from this certified preowned dealer. On March 18th the radiator went out. I had the ca On March 15th I purchased a 2014 Cadillac ats with 62000 miles from this certified preowned dealer. On March 18th the radiator went out. I had the car towed to the dealer on the 18th. They kept the car until March 21st. I live over an hour away from this dealer. By the time I had gotten home the radiator had went out again. I wasn’t able to get the car back up there until March 27th because of my schedule. This time the service department kept the car for a month. The service advisor said in addition to the radiator being blown so were the head gaskets. I didn’t pick the car up until April 25th. The check engine light came on before I made it home. This time it was the exhaust emissions system. I spoke very briefly with Carl Broady on May 7th (used car manager I think that’s his title) about this situation. Carl assured me he would make this situation right. He said he would get me out of the car and he had already selected the perfect car for me. On May 15th I went to the dealership to get this car that Carl had selected for me. Talking with staff I was told my car would be salvaged and that the company was going to do better with selecting used cars. I was in the lobby with another gentleman having a similar issue. My salesman Rudy told me I would have to put a down payment on the car. Carl never said that. I didn’t have to put a down payment on the first car. He said I’m upside down in the car. I didn’t have the money to put down so I left. The day after I got home my check engine light came on again. It’s the exhaust emissions system again. I was told to speak with the owner miss Sabrina. I’ve called several times and left message. Still patiently waiting on her call. I will be taking the car back again tomorrow, May 18th. I feel like I’m being punished for trusting a certified pre owned dealer to sell me a lemon. Be very careful if you purchase a used car from this dealer. More

Disappointed and upset. Due to internal turmoil, I missed out on the car I was told would be available. A customer should never have experienced this especially those who are Due to internal turmoil, I missed out on the car I was told would be available. A customer should never have experienced this especially those who are qualified like myself. More