Heritage Cadillac

Quick Polite and Exemplary Service We had been in touch with Steve Southard for over a year at Heritage Cadillac looking at the XT5. Our 2016 Cadillac SRX lease expired. He was great at We had been in touch with Steve Southard for over a year at Heritage Cadillac looking at the XT5. Our 2016 Cadillac SRX lease expired. He was great at telling us what to do and when it was convenient for us to return the SRX to Heritage Cadillac. The information he gave us was absolutely crucial in our decisions to return the SRX and trade in the other vehicle we owned. We also had a 2018 KIA SOUL we were thinking of trading in after returning the SRX because we’ve been looking at the XT5 for a while. We thought it would be difficult and complicated but Steve Southard was as cool as a cucumber. He made us feel right at home and said he’d take care of us and he did. Thanks to the teamwork of Heritage Cadillac, Steve and Tom did a fine job at delivering our new vehicle. More

Recall Took my ats in for recall issue. Car was done in a reasonable time. Staff Shelly was extremely helpful and kept me up on how the repairs was going. Took my ats in for recall issue. Car was done in a reasonable time. Staff Shelly was extremely helpful and kept me up on how the repairs was going. More

Car check_up I bought my SRX from a non Cadillac dealer and took it to Heritage to have checked out. Sonny in service informed me of repairs needed. Also my XM rad I bought my SRX from a non Cadillac dealer and took it to Heritage to have checked out. Sonny in service informed me of repairs needed. Also my XM radio wasnt working. I bought an extended warranty so the work I needed done was covered. Waiting area was comfortable with all you can drink coffee and sodas and juice from the fountain. Chick fil a was served for breakfast and lunch. All in all I had a great experience at Heritage Cadillac. More

Very helpful and efficient This is the only dealer I have ever taken my car for service. See no need to change. Very satisfied. The service I've received had been friendly This is the only dealer I have ever taken my car for service. See no need to change. Very satisfied. The service I've received had been friendly but professional. More

Customer satisfaction Service rep. Sonny was excellent. Took care of my car quickly. Attentive, and thorough. I was I and out for the oil change quickly. He also air pr Service rep. Sonny was excellent. Took care of my car quickly. Attentive, and thorough. I was I and out for the oil change quickly. He also air pressure my tires correctly. Thanks. More

Taking care of my ride Sonny was very courteous, helpful and knowledgeable. My cooling fan would not stop running, after the car was turned off. The issue was addressed in a Sonny was very courteous, helpful and knowledgeable. My cooling fan would not stop running, after the car was turned off. The issue was addressed in a reasonable amount of time. I relaxed, watched tv and had a snack, while I waited. More

Major Service Interval Came in for major service to my 2012 srx. Sonny gave me a list of all needed work to be done. We decided on which items would be completed. He made su Came in for major service to my 2012 srx. Sonny gave me a list of all needed work to be done. We decided on which items would be completed. He made sure he left me a contact number in case I had questions. He also made sure I had transportation for the length of the service. Everything was completed and he made sure he notified as well as send a text. I wouldn’t go anyplace else because of Sonny in the service dept. and Frankie in sales. More

Service Had a very pleasant visit. Very timely, thorough and dynamic interaction. Pleasant waiting area, kind and friendly service person...Appreciative if th Had a very pleasant visit. Very timely, thorough and dynamic interaction. Pleasant waiting area, kind and friendly service person...Appreciative if the local dealership overall . More

Great service! Great service will recommend Heritage Cadillac To anyone in the world. Good customer service People are friendly and they serve hit dogs and chip Great service will recommend Heritage Cadillac To anyone in the world. Good customer service People are friendly and they serve hit dogs and chips Wow More

Excellent service I just wanted to thank my service manager Sonny. He has a breath of fresh air in that he’s been straight forward, honest and genuine. When the work wa I just wanted to thank my service manager Sonny. He has a breath of fresh air in that he’s been straight forward, honest and genuine. When the work was done, my 2004 CTS rode like a dream ( in spite of the 158,000 miles). The thought that my daughter can drive this vehicle for the next 3-4 years (hopefully) is such a relief. Again, thank you Sonny for looking out for a brother and my daughter. More