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Heritage Cadillac

Morrow, GA

3.8
942 Reviews

7134 Jonesboro Road

Morrow, GA

30260

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Showing 942 reviews

June 26, 2020

Cherry took good care of me, and I'm a first time customer. Cherry also notified me about my existing warranty and when it will be expiring. More

by Lamarrobinson718
Recommend Dealer
Yes
Employees Worked With
Sherry
June 23, 2020

Service at Heritage Cadillac with Naye is always fast and friendly. I was greeted upon arrival and directed to the waiting room, that’s always very clean. Everyone that work at this location is very helpfu More

by Tomekabarnes
Recommend Dealer
Yes
Employees Worked With
Naye
June 23, 2020

Tom was extremely thorough and took every step to ensure we knew everything about the vehicle prior to traveling 3.5 hours to pick up the vehicle! Super easy, stress-free experience! Highly recommend Tom More

by JD Melton
Recommend Dealer
Yes
Employees Worked With
Tom Gorsuch
June 22, 2020

Professional AtmosphereComfortable waiting areaLarge Professional Atmosphere Comfortable waiting area Large leather arm chairs (Napable😉) Friendlay staff from the sales floor to the mechanic. Qualit More

by Majbizz1
Recommend Dealer
Yes
Employees Worked With
Nathan Higgins aka NaNa
June 21, 2020

They were efficient and fast!!! You can’t ask more in a car dealership. I will always get my car service there. It was easy to do everything on line. More

by b.ponchoanderson
Recommend Dealer
Yes
Employees Worked With
Sonny Emmons
June 21, 2020

Heritage Cadillac in Morrow, Ga made servicing our Cadillac a breeze. Nate, our service consultant, was courteous and transparent in the issues affecting my SRX. I was highly satisfied with the servic More

by searcy8589
Recommend Dealer
Yes
Employees Worked With
Naye
June 20, 2020

Sonny always so nice, and honest willing to help and gets you in and out. The hold staff is great even in the kitchen & checkout!!!!! More

by T.Parrish
Recommend Dealer
No
Employees Worked With
Sonny Emmons
Jun 22, 2020 -

Heritage Cadillac responded

Thank you for taking the time to review us and for the kind words. The 1-star rating that you left doesn't seem to match up to the feedback that you wrote. If the 1-star rating was left in error, would you please take a moment to correct that? Thank you and we are looking forward to serving you again in the near future! Have a great day!

June 20, 2020

Replaced headlight assembly. Sonny explains the problem...the cost...gets the parts...sets up the appt..I like his professionalism. Thank you Heritage and Sonny More

by wdanderberg
Recommend Dealer
Yes
Employees Worked With
Sonny Emmons
June 20, 2020

Service was great. Sonny was very professional & friendly. Thanks for taking care of my Problem. Only thing I found that was not good was the pricing. More

by patrickwhitmore
Recommend Dealer
Yes
Employees Worked With
Sonny Emmons
June 20, 2020

The service department is sloppy they act busy so they don’t have to answer service calls when trying to schedule an appt. You have to call all day just to get back in contact with the Service advisor you More

by Anthony
Recommend Dealer
No
Employees Worked With
Nate
Jun 22, 2020 -

Heritage Cadillac responded

Anthony, thank you for taking the time to provide us with your feedback. We are sorry to hear that it was difficult for you to get a hold of a Service Advisor. Things have been a little busier for us than usual, however, we pride ourselves on excellent customer service and we will be looking into this to see what we can do differently to make sure it's easier for our customers to get a hold of a Service Advisors. Thank you and have a wonderful day!

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