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Heritage Cadillac
Morrow, GA
938 Reviews
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April 15, 2021
Purchased my Honda Ridgeline from Heritage a few months ago. Had no problems initially purchase process was smooth, fast forward to today 4/15/21 and I’m without a vehicle. The problem started about 2 & a ago. Had no problems initially purchase process was smooth, fast forward to today 4/15/21 and I’m without a vehicle. The problem started about 2 & a half months in when the truck alarm would start blaring for no reason at all, nothing on it, no one near it etc. the alarm would just blare. I called and spoke to my salesperson DC who said it could be the key pod & to change the battery in it, so I did. It stopped for a few days and then started back up again and the trucks dashboard started lighting up and making a static noise then it would stop and the Honda symbol would pop up. I called DC again and he told me to bring it in I was given a loaner and they had the car for about a week. I got the car back and was told they didn’t see anything wrong with it, a few days go by with no problems then it starts up again alarm blaring, dashboard fluttering and car making a static noise. By this time I’m afraid the car might explode because I have never seen a vehicle do this, I call Honda on Jonesboro Rd this time cause I don’t know wha else to do and they schedule me for the following day, but I had to take it to them that day because it wouldn’t stop. Honda diagnosed the problem and it needs a new keyless entry panel and another part which total over 1000.00$ I sent video of the problems to DC and also the diagnosis Honda sent to me and called him but he couldn’t assist because he was going out of town, I have called Mr. Rosella twice and had a message delivered to him and have yet to hear anything, in the meantime I’m without transportation on a vehicle I just bought and still have to pay for! Needless to say I’m not impressed by the product or service of Heritage Cadillac and would not do business with them again! More
by Patiencethms
Employees Worked With
DC Mark Roselle
December 28, 2020
Salesman Tom was great and transparent about all information on the vehicles. He was patient Met all my concerns and expectations with professionalism. Staff is very friendly. information on the vehicles. He was patient Met all my concerns and expectations with professionalism. Staff is very friendly. More
by Cadillac Lady
Employees Worked With
Tom
November 15, 2020
I appreciate the professionalism, kindness, and the opportunity to purchase my dream car from Heritage Cadillac!!! Thanks to All of the associates at Heritage Cadillac they made my purchase perfect!!! opportunity to purchase my dream car from Heritage Cadillac!!! Thanks to All of the associates at Heritage Cadillac they made my purchase perfect!!! More
by Tucker 2!!!
Employees Worked With
Tom
November 05, 2020
the people there are so kind,and you get out in a timely matter they also explain about your car and how much it will cost and some unexpected problem that might come up. matter they also explain about your car and how much it will cost and some unexpected problem that might come up. More
by linda_price58
Employees Worked With
Rob Fraley
October 23, 2020
Always great service and representatives. Wait is not bad and they always keep me informed. Second vehicle I have owned and will continue to use them. and they always keep me informed. Second vehicle I have owned and will continue to use them. More
by Dop
Employees Worked With
Rob Fraley, Sonny Emmons
September 21, 2020
Miss Shelley the service representative provided me excellent service she was able to explain all the details related to my visit to the service department. Outstanding service representative and servi excellent service she was able to explain all the details related to my visit to the service department. Outstanding service representative and service team thank you More
by Mstarksgm
Employees Worked With
Shelley Worster
September 11, 2020
This is the dealership where I purchased this and previous Cadillac vehicles. They have earned and continue to prove they are worthy of my return visits for sales and services. previous Cadillac vehicles. They have earned and continue to prove they are worthy of my return visits for sales and services. More
by Miks828
Employees Worked With
Rob Fraley
September 04, 2020
Heritage Cadillac showed my wife and I how valued our business is to them especially Mr Mike Roselle and his father who made our experience very enjoyable and effortless. We definitely intend on future d business is to them especially Mr Mike Roselle and his father who made our experience very enjoyable and effortless. We definitely intend on future dealings with their dealership and the Roselles in particular. More
by scottie Robinson
Employees Worked With
Mike Roselle
