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Heritage Cadillac
Morrow, GA
938 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 17, 2022
I Purchased a 2015 Escalade from Heritage Cadillac about 2 months ago. I drove 2hrs to make this purchase. Only to get home to realize that the whole entire top of the car was faded and badly discolored. Ca 2 months ago. I drove 2hrs to make this purchase. Only to get home to realize that the whole entire top of the car was faded and badly discolored. Called back to the salesman who sold me the car, within a reasonable time frame and discussed with the gentlemen the issues that I had with the car. Only to never here from him again….So I called to speak with the General manager and discussed with him my problem and he assured me that he’d look into the the problem. His Direct answer was that they had “preyed on you”!!! I’m quoting exactly what he said on the phone only to never hear from him again. My end result, resulted in the trade of the car and I took a nine thousand dollar loss in less than 60days based upon the condition of the car. My expectation of purchasing a vehicle from a reputable dealership has led me to be disappointed. I would highly suggest that anyone who’s making a preowned Cadillac purchase NOT to make it here!! More
by Larry.erskine
Employees Worked With
John Wilson
April 27, 2022
Another great service provided by Heritage Cadillac. Naye Higgins, my Service Advisor, is truly exceptional. The scheduling was prompt, the service was great, and the price was spot on. Thank you Nay Naye Higgins, my Service Advisor, is truly exceptional. The scheduling was prompt, the service was great, and the price was spot on. Thank you Naye and Heritage Cadillac. More
by BJ
Employees Worked With
Naye Higgins
March 13, 2022
Very clean environment staff are very professional make you feel comfortable they go above and beyond taking care of your business, I am very satisfied with my sales rep, I will recommend this dealership t you feel comfortable they go above and beyond taking care of your business, I am very satisfied with my sales rep, I will recommend this dealership to my family and friends going forward. More
by Chadson
Employees Worked With
Frankie. Walker
January 24, 2022
Very good and professional service our sell agent Kendall Grier made our buying experience easy and gave knowledgeable information about our new car. Grier made our buying experience easy and gave knowledgeable information about our new car. More
by Howardbanks
Employees Worked With
Kendall Grier
January 04, 2022
My Service Advisor was Chris Redmon he took care of my concerns in a timely manner and explained what was being done to my vehicle. I hate dealing with Maintenance Issues but it's a part of vehicle owners concerns in a timely manner and explained what was being done to my vehicle. I hate dealing with Maintenance Issues but it's a part of vehicle ownership. Thank you Chris for job well done. More
by Djohnson150053
Employees Worked With
Chris
November 02, 2021
Took my 04 cats to get repaired key kept getting stuck in ignition wouldn't come out spent $1800 pickup on a thurs, fri a.m. car did same thing, we had to have it towed back terrible place, will let you know ignition wouldn't come out spent $1800 pickup on a thurs, fri a.m. car did same thing, we had to have it towed back terrible place, will let you know out come this time hopefully they get it fixed RIGHT!!!! More
by Fannin.
Employees Worked With
Tim
October 25, 2021
The service department at Heritage Cadillac are Second to None!! I have dealt with reps Sonny and Rob on the service of my 2018 CTS. Both provide excellent customer service and top notch advice. I did not None!! I have dealt with reps Sonny and Rob on the service of my 2018 CTS. Both provide excellent customer service and top notch advice. I did not purchase my Cadillac from Heritage...however, my next one will be!! More
by J. Keefer
Employees Worked With
Doug Jackson, Rob Fraley, Sonny Emmons
September 02, 2021
This dealership does not honor there word!! They will tell you one price then change it up! They increased the price $5000 more dollars when it was already $10,000 over sticker tell you one price then change it up! They increased the price $5000 more dollars when it was already $10,000 over sticker More
by eusebiophelps
Employees Worked With
Steve Southard
September 01, 2021
I bought an excellent 2018 Platinum Escalade at a great price. The process was super easy due to the professional salesman named Steve Southard. Excellent financing options made this vehicle a great value! price. The process was super easy due to the professional salesman named Steve Southard. Excellent financing options made this vehicle a great value! Heritage Cadillac is awesome!!! More
by GreasyGator
Employees Worked With
Steve Southard
