Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heritage Cadillac
Morrow, GA
937 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 937 reviews
March 30, 2020
My experience at Heritage Cadillac was great. Mr Frawley was courteous and very helpful. The waiting room was clean and comfortable. My vehicle was ready in no time. Thanks was courteous and very helpful. The waiting room was clean and comfortable. My vehicle was ready in no time. Thanks More
by Bunchofxxxx
Employees Worked With
Rob Fraley
March 28, 2020
Had my vehicle brought in to do regular maintenance oil change service. Checked in with Mr. Sonny who always handles my appointments. Mr. Sonny was helpful as usual but this time went above and beyond to e change service. Checked in with Mr. Sonny who always handles my appointments. Mr. Sonny was helpful as usual but this time went above and beyond to ensure I had great experience. My cue screen was not responding to touch and Mr. Sonny was able To resolve via warranty along with recall service on The brakes. Because of Sonny’s customer service I’m in great anticipation late this year when the 2020 is release and will make sure Heritage gets my business. Thank you Again More
by scottmoreau2000
Employees Worked With
Sonny Emmons
March 28, 2020
Sonny and his team did a great job servicing our Cadillac! It means so much to be able to TRUST those that you take your vehicle to for service. We are able to contact him with any concerns and he d Cadillac! It means so much to be able to TRUST those that you take your vehicle to for service. We are able to contact him with any concerns and he does his best to get us the best price...and that means so much with having expensive, unexpected car repairs..Thank you so much to Sonny and his team! You all go above and beyond! More
by jcbrooks9162
Employees Worked With
Sonny Emmons
March 28, 2020
Rob was great. He kept me informed of what was going on with my vehicle and answered all of my questions. He provided excellent customer service. with my vehicle and answered all of my questions. He provided excellent customer service. More
by miklowery68
Employees Worked With
Rob Fraley
March 27, 2020
Rob is truly an excellent representive of Customer Service at ur dealership. Very attentive and knowledgeable with cadillac products and necessary parts to keep my DTS going. That's why I always go to Service at ur dealership. Very attentive and knowledgeable with cadillac products and necessary parts to keep my DTS going. That's why I always go to Heritage Cadillac. Expensive but worth it. More
by Fleetwood76
Employees Worked With
Rob Fraley
March 27, 2020
Great service. I'm still learning about the car features, Rob was a great help. Also glad to know Ms. Tammy keeps a open line of communication. Rob was a great help. Also glad to know Ms. Tammy keeps a open line of communication. More
by Derrix 3D
Employees Worked With
Tammy White, Rob Fraley
March 27, 2020
The only problem I had with my visit was I had to wait for a whole hour just to pick my car up I think that was too long but Shelly was off that day. for a whole hour just to pick my car up I think that was too long but Shelly was off that day. More
by Emjones 1959
Employees Worked With
Shelly
March 26, 2020
I’m normally satisfied with their service but after an extend wait with no other options offered, received car back with a completely new issue. I was told the company would take care of it and I would he extend wait with no other options offered, received car back with a completely new issue. I was told the company would take care of it and I would hear back Monday, that was 2 Mondays ago... More
by Denmarrob123
Employees Worked With
Naye
March 25, 2020
The customer service was great. Keeping the client informed of the status of their vehicle could improve. But, overall my experience was very very good. informed of the status of their vehicle could improve. But, overall my experience was very very good. More
by robin_s6
Employees Worked With
Both employees at Heritage Collision
March 25, 2020
Service Everyone is a great and friendly....... excellent job 👍. I’m very comfortable and I liked it .....also, he explains the my car problems Everyone is a great and friendly....... excellent job 👍. I’m very comfortable and I liked it .....also, he explains the my car problems....I understand it......He is good ...Rob Fraley 👍 More
by Sunnan candelaria
Employees Worked With
Rob Fraley
