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Heritage Cadillac
Morrow, GA
938 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 938 reviews
April 28, 2020
Very helpful and welcoming staff. Very knowledgeable on information pertaining to service needs. The waiting area was very clean. I felt satisfied when I left. information pertaining to service needs. The waiting area was very clean. I felt satisfied when I left. More
by nlamar04
Employees Worked With
Rob Fraley
April 26, 2020
A bit disappointed this time. Your website advertised that if your car needed service that someone could pick it up from your home or a designated location AND that it would be del Your website advertised that if your car needed service that someone could pick it up from your home or a designated location AND that it would be delivered back in the same manner. It was also stated that your car would be sanitized upon it’s return. These were the reasons that I decided to have my Cadillac serviced at this time. Upon calling, I was told that you no longer were picking up cars for service but that I could drop it off and leave the keys inside (which I did). I had to call to find out if my car was ready which came in on Tuesday. I called on Saturday and was told that It was ready, but the service person was waiting to see if I wanted a repair that I did not want. I stated that I would call if I wanted it but go ahead with the two service items agreed upon. I also read on your website that you were open until 6pm on Saturday, which I was told at 1:00 that you were only open until 2pm. I agreed to pay on line and for my keys to be left in the car for a later pick up. I asked if the car would be sanitized and the answer was no, we don’t do that anymore. This is still on the website, which is false advertising. I have had tremendous experiences with service (and Shelly) over the years with Heritage, but this was not one of them. More
by CharisseCTSCoupe
Employees Worked With
Naye
April 25, 2020
Very satisfied with service and responsiveness of Rob FreyHeritage in Morrow, Ga. He is professional, listens and follows up to keep me up to date. FreyHeritage in Morrow, Ga. He is professional, listens and follows up to keep me up to date. More
by latiscot1
Employees Worked With
Rob Fraley
April 25, 2020
Professional and polite . Service was done in a timely manner. Price was reasonable. Service person Naye Higgins explains the bill and no hidden fees. Thanks manner. Price was reasonable. Service person Naye Higgins explains the bill and no hidden fees. Thanks More
by hall5249
Employees Worked With
Naye Higgims
April 24, 2020
My experience is always seamless. Especially during this time with the world crisis, picking my car up and taking it for service was perfect. Thank you Sonny for always providing excellent customer service. time with the world crisis, picking my car up and taking it for service was perfect. Thank you Sonny for always providing excellent customer service. More
by diamond7505
Employees Worked With
Sonny Emmons
April 23, 2020
Great company with great people equal great service i love Cadillac's always have seances i was a young man of 18 teen now I'm 58 and thrill is still with me whenever I see a Cadillac. love Cadillac's always have seances i was a young man of 18 teen now I'm 58 and thrill is still with me whenever I see a Cadillac. More
by Bradley D
Employees Worked With
Rob Fraley
April 23, 2020
Tire Plug I was not pleased to pay $40.00 to plug a tire, I did and moved on. I've been a loyal customer for over 15 years. I was not pleased to pay $40.00 to plug a tire, I did and moved on. I've been a loyal customer for over 15 years. More
by Mary
Employees Worked With
Naye Higgins
April 22, 2020
Service call My car was serviced right away even though I did not have an appointment. They were respectful and caring as to what I wanted checked. My car was serviced right away even though I did not have an appointment. They were respectful and caring as to what I wanted checked. More
by sandyswick23
Employees Worked With
Sonny Emmons
April 22, 2020
Excellent customer service and efficiency. Quick response to scheduling an appointment at a very convenient time. Would recommend others to use this dealer for future purchases as well as service. to scheduling an appointment at a very convenient time. Would recommend others to use this dealer for future purchases as well as service. More
by Mnelson671
Employees Worked With
Sonny Emmons
