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Heritage Cadillac
Lombard, IL
1,110 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,110 reviews
December 12, 2018
Dependable service Burrell greeted me with a smile and made sure I understood all the services my car needed on its regular check up. I can always count on Heritage Cadi Burrell greeted me with a smile and made sure I understood all the services my car needed on its regular check up. I can always count on Heritage Cadillac for fast, friendly service. More
by BonnieD
Employees Worked With
Burrell , Frank Wadda
December 11, 2018
More info please I miss John Stout and his attention to MY needs. More info when more service is needed. Cashier very nice and had a coupon is why price is rated exc I miss John Stout and his attention to MY needs. More info when more service is needed. Cashier very nice and had a coupon is why price is rated excellent. More
by digs
Employees Worked With
Burnell
December 10, 2018
Buying a Cadillac Ernie was very friendly and helpful. He tried to get the sales price I was looking for. He explained the car in details. And I bought the car. Ernie was very friendly and helpful. He tried to get the sales price I was looking for. He explained the car in details. And I bought the car. More
by p4cadillac
Employees Worked With
Ernie Gutierrez
December 10, 2018
Efficient, courteous and pleasant Made the appointment online. The service consultant, Mark Brennan, greeted me immediately, asked why I had the car in and proceeded to ensure he had Made the appointment online. The service consultant, Mark Brennan, greeted me immediately, asked why I had the car in and proceeded to ensure he had sufficient information to relate to the mechanics. We reviewed what my concerns were to be sure he got it right. We agreed and I proceeded to the waiting area where I sat comfortably until the car was ready. There were snacks, fruits and beverages available as well. The experience was pleasant and when the car was ready, Mark reviewed what was done to address my concerns. I left feeling satisfied my issues were addressed. More
by Irishman
Employees Worked With
Mark Brennan
December 10, 2018
Very Happy Our saleslady, Fran Scepanovich, was very helpful and knowledgeable. She went through everything that the car does with my mom, and then with me. My Our saleslady, Fran Scepanovich, was very helpful and knowledgeable. She went through everything that the car does with my mom, and then with me. My mom was going to buy it, but changed her mind, so I bought it. The price was great and the low miles clinched it for me. More
by dcs2232
Employees Worked With
December 09, 2018
Lube Oil filter good service , but prices are very high compared to other places, waiting room with food is very good, took a while for paperwork to complete good service , but prices are very high compared to other places, waiting room with food is very good, took a while for paperwork to complete More
by Dealer123
Employees Worked With
Burrell
December 09, 2018
Great Service! My service representative, Mark Brennan, was able to schedule last minute service on a busy Friday afternoon to have a nail removed from my car tire t My service representative, Mark Brennan, was able to schedule last minute service on a busy Friday afternoon to have a nail removed from my car tire that was losing air. More
by Chuck375
Employees Worked With
Mark Brennan
December 08, 2018
recent maintenance all work and my visit was handled professionally. very happy with my experience at Heritage Cadillac. also liked the chocolate chip cookies when I pi all work and my visit was handled professionally. very happy with my experience at Heritage Cadillac. also liked the chocolate chip cookies when I picked my car up when work was completed More
by Sparky
Employees Worked With
December 08, 2018
oil change My only disappointment this visit was the car wash closed and the coffee machine was broken in the waiting room. I cant comment on the cost, as this My only disappointment this visit was the car wash closed and the coffee machine was broken in the waiting room. I cant comment on the cost, as this was my first oil change since I bought the car and it was free. More
by klay
Employees Worked With
MArk at the front of the service desk
December 06, 2018
Customer Satisfaction Our saleswoman, Fran, was very customer oriented. Very patient. Took her time with explaining all the features in our new XT4 and answering all our Our saleswoman, Fran, was very customer oriented. Very patient. Took her time with explaining all the features in our new XT4 and answering all our questions with the transaction. Very friendly and outgoing. The only disappointing experience was with our financing. We felt we should have received a better interest rate. My husband and I have excellent credit ratings (both over 800). In fact, we are refinancing and getting a much better rate, Also, during the financing, definitely overkill on the sales pitch for all those extras with Zurich. In fact, when we purchased our 2014 Cadillac we didn’t have to endure that type of sales pitch. More
by Sharon
