Heritage Cadillac

Great and timely service. Great service and a problem with window screen which was repaired on subsequent visit under warranty. Burrell Henry was able to contact my wife and t Great service and a problem with window screen which was repaired on subsequent visit under warranty. Burrell Henry was able to contact my wife and tell her about the length of stay since I didn't have cell phone. More

Service was Excellent The service was super--better than it was 9 months ago. Explanations were given on what needed to be done and what was included. My questions were ans The service was super--better than it was 9 months ago. Explanations were given on what needed to be done and what was included. My questions were answered. The work was done in a reasonable length of time. More

Outstanding Service I was received promptly and professionally, and the work was done to my complete satisfaction. The car was cleaned and the paperwork was completed pr I was received promptly and professionally, and the work was done to my complete satisfaction. The car was cleaned and the paperwork was completed properly. Everyone at Heritage was extremely professional and caring. A pleasure to do business with and always consistent in their quality. More

Fantastic customer service Great dealership to work with! Fran was excellent In helping us into the car we wanted. She was so nice and professional. Make sure you go see her if Great dealership to work with! Fran was excellent In helping us into the car we wanted. She was so nice and professional. Make sure you go see her if you are looking for a new car. More

Top notch comfort and service. Everyone is nice and place looks great. Chris, my service rep knew me by name and is a pleasure to work with at Heritage Cadillac. Everyone is nice and place looks great. Chris, my service rep knew me by name and is a pleasure to work with at Heritage Cadillac. More

Very good service I had an Oil Change and with the overall insoection was explained in a timely manner. The time it took worked out to my schedule. I had an Oil Change and with the overall insoection was explained in a timely manner. The time it took worked out to my schedule. More

Engine Maintenance I contacted Michael Ammerman on Wednesday afternoon to set up an appointment for 3K Maintenance Service on Thursday afternoon. During the inspection I contacted Michael Ammerman on Wednesday afternoon to set up an appointment for 3K Maintenance Service on Thursday afternoon. During the inspection, the tech noted that coolant was leaking onto the engine manifold and that the coolant pipes along with the drive belt tensioner needed to be replaced. Michael was very helpful in explaining what needed to be done and everything went very smoothly. Michael and Heritage Cadillac provided me with a courtesy Cadillac vehicle. That was very much appreciated. More

treated the way we want to be treated I recently purchased an XT5 from Heritage and can't say enough about my experience. I had been test driving vehicles at various dealerships with grow I recently purchased an XT5 from Heritage and can't say enough about my experience. I had been test driving vehicles at various dealerships with growing frustration over the cold, sterile, corporate atmosphere and lack of customer care. Fran Scepanovich, my "sales angel" at Heritage proved to be the exception. From the moment she met me at the door, Fran truly radiated a care for my needs as a customer. Not just trying to sell me something she needed to sell. Fran was very personable, knowledgeable and had a genuine passion for the product she was presenting. Another example, the dealership actually had cars ready to test drive (not out yonder on some out lot). What a concept! As a sales manager by career, I I am very watchful of the process. Heritage and Fran both do it right!! More

XT4 Purchase My experience at Heritage was very pleasant. My salesman, Todd Cunningham, as well as the manager, Keith Herrera, were very friendly and easy to work My experience at Heritage was very pleasant. My salesman, Todd Cunningham, as well as the manager, Keith Herrera, were very friendly and easy to work with. They were more than fair on my trade and purchase price. The whole experience was very positive. More

Great people make it possible Everyone here goes above and beyond to make sure you are satisfied and happy with your service. My service technician made three checks on my alignmen Everyone here goes above and beyond to make sure you are satisfied and happy with your service. My service technician made three checks on my alignment before I got it back. It was perfect More