Heritage Cadillac

No pressure from Joe! My sister and I went into Heritage Cadillac and Joe greeted us at the door and he opened it for us. We told him what we wanted and he started to work My sister and I went into Heritage Cadillac and Joe greeted us at the door and he opened it for us. We told him what we wanted and he started to work with us! I bought the car off the showroom floor my sister bought bought a demo. More

great customer service Chris Halley took good care of me. I was not expecting to leave my car that day, but Chris offered me a loaner so I can get the repair done ASAP. I r Chris Halley took good care of me. I was not expecting to leave my car that day, but Chris offered me a loaner so I can get the repair done ASAP. I really appreciated that. I had my car back in less than 24 hours. I had other cars serviced throughout the years and always found Heritage to be top notch. More

Oil change Hour and 15 minutes Tom Caps made our service appointment for us so it could not have been simpler. We drove right in at the appointment time. Coffe Hour and 15 minutes Tom Caps made our service appointment for us so it could not have been simpler. We drove right in at the appointment time. Coffee was good and appreciated. More

Excellent Sales Consultant Basil is the best, it was a great experience to deal with him. He was very knowledgeable and for sure we will recommend him to our friends. The whol Basil is the best, it was a great experience to deal with him. He was very knowledgeable and for sure we will recommend him to our friends. The whole process went very easy. Gene & Mary DeVries More

5/21/19 service appointment Heritage graciously accommodated my request for schedule change. Service associate Mark understood and adequately responded to my questions about tir Heritage graciously accommodated my request for schedule change. Service associate Mark understood and adequately responded to my questions about tire air pressure, the entire service time took about one hour (shorter than promised), and I am quite satisfied. More

Review of Heritage Cadilac in Lombard Fran was very helpful and went out of her way to give excellent service. She followed up with me on all issues. She was a pleasure to work with Fran was very helpful and went out of her way to give excellent service. She followed up with me on all issues. She was a pleasure to work with More

Commitment to excellence I was reading my invoice and was very pleased to read the comments from the mechanics. Clearly they are committed to excellence to their jobs. Mark wa I was reading my invoice and was very pleased to read the comments from the mechanics. Clearly they are committed to excellence to their jobs. Mark was a pleasure to work with as he made sure I was satisfied with the work. More

Fantastic customer service! Mike Perez and the Heritage Cadillac team did a wonderful job in answering all my questions and addressing all my concerns. The buying process was eff Mike Perez and the Heritage Cadillac team did a wonderful job in answering all my questions and addressing all my concerns. The buying process was efficient and thorough. Great experience!!!! More

Flexible, painless, and fair. I came in to look at a used Infiniti. Even though it's a Cadillac dealership the sales person Fran was a joy to work with and incredibly personable wi I came in to look at a used Infiniti. Even though it's a Cadillac dealership the sales person Fran was a joy to work with and incredibly personable without feeling insincere. They still went above to work with me and even helped me get the vehicle to a mechanic to have it inspected. They worked with my trade in and did not low ball me. There was no pressure and the haggling was fair. All the way down to the finance department I would recommend that if you're looking for a vehicle to keep places like heritage on your radar. More

I highly recommend Heritage Cadillac in Lombard, IL It is a pleasure to tell you about my experience buying my new 2019 XT5 Midsize SUV from Sales Mgr. Keith Herrera and Sales Consultant Joe Ignoffo, at It is a pleasure to tell you about my experience buying my new 2019 XT5 Midsize SUV from Sales Mgr. Keith Herrera and Sales Consultant Joe Ignoffo, at Heritage Cadillac in Lombard, IL. I knew I wanted another Cadillac, because my previous Cadillacs had performed so well. I also knew exactly what model and options I wanted. Unfortunately, because I had purposely waited for the year-end rebates to increase, the leftover selection was limited. To make it even harder, I required a vehicle with as close to zero odometer miles as possible. Keith and Joe located the vehicle I wanted and it had less than 30 miles on the odometer, but it was at a dealership about 100 miles away and it did not have the optional wheels I specified. To provide the vehicle exactly as I specified, Keith said Heritage would pay for trucking the vehicle to its dealership, at no cost to me, and he would exchange the wheels from another new vehicle in his inventory to provide the optional wheels I wanted. In addition, before I committed to giving Keith the go-ahead, we sat down together and went over the entire invoice item-by-item, including rebates, incentives, trade-in allowance for my old vehicle, taxes, fees, etc. I took delivery of the vehicle a week later and the out-the-door price Keith had shown me a week earlier had not changed one cent! And by the way, the trade-in allowance Heritage gave me for my old vehicle was a few hundred dollars higher than the Kelly Blue Book value for a vehicle, just like mine, in outstanding condition. I highly recommend Keith Herrera and Joe Ignoffo, at Heritage Cadillac in Lombard, IL, to anyone shopping for a new Cadillac. More