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Heritage Cadillac
Lombard, IL
1,108 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,108 reviews
July 19, 2019
Terrific Heritage is the best dealership we have ever visited. Everyone was helpful & professional. We loved working with Fran who went out of her way to hel Heritage is the best dealership we have ever visited. Everyone was helpful & professional. We loved working with Fran who went out of her way to help us find the perfect car. Will recommend this dealership & Fran to all our friends. More
by m&m2108
Employees Worked With
Helpful July 15, 2019
Great Service The Heritage Cadillac team is customer service focused. Great experience! I would recommend this dealership for their friendly and helpful staff and The Heritage Cadillac team is customer service focused. Great experience! I would recommend this dealership for their friendly and helpful staff and for their timeliness on servicing the vehicle. More
by Zypm01
Employees Worked With
July 15, 2019
Thank you Mike Perez! Mike Perez was wonderful to work with. He was very informative, helpful and patient. He provided me a number of different options that were based Mike Perez was wonderful to work with. He was very informative, helpful and patient. He provided me a number of different options that were based on what I was looking for. Mike made the entire process enjoyable. In fact, everyone that we interacted with at Heritage Cadillac were wonderful. Plus I absolutely love my new Silver XT5!!! More
by Claudia W
Employees Worked With
Mike Perez
July 11, 2019
Seamless service Quick and Easy, well taken care of. Given a free loaner. Work done quickly. I would highly recommend this dealership for service and sales. Cheers! Quick and Easy, well taken care of. Given a free loaner. Work done quickly. I would highly recommend this dealership for service and sales. Cheers! More
by Jawfixer
Employees Worked With
Roger Fowler
July 09, 2019
Only 1 mo after their service and insp I have purchased several cars from Heritage Cadillac. Fran *********** was my sales representative and I couldn't be happier with my purchases I have purchased several cars from Heritage Cadillac. Fran *********** was my sales representative and I couldn't be happier with my purchases from her. However my last purchase has been a money pit. The most recent experience was having to replace the timing chain in August of 2018 with only 93370 miles. Then in Feb of 2019 with only 101656 miles had to replace power steering cooler and had full multi point inspection all else deemed good to go. March 4 2019 ,only 25 days later the car suddenly chocked up and nearly stalled and then began a loud knocking noise. When I had it once again towed in I was told that it had a lower end rod knock and would need a new engine costing over $9000. That's the value of the car! I was asking how this was possible when they just replaced the timing chain and all seemed good. I was then in so many words accused of not performing oil changes. I explained that they just did the timing chain and oil change and wasn't due for the next oil change. I asked if something could have happened when they replace the timing chain. I was told absolutely not. However I know that it's possible to drop contaminants into the oil pan if they're not careful. And secondly if they didn't preform the oil change any contaminants would be run through the system causing damage. Thank You, John ***** More
by jadams976
Employees Worked With
Other Employees :
Michael D. Ammerman, Keith Herrera, Roger Fowler
July 05, 2019
Friendly Staff From the salesperson to the service department, customer service is truly #1. My lease is up next year and I intend to make a visit to Heritage to lo From the salesperson to the service department, customer service is truly #1. My lease is up next year and I intend to make a visit to Heritage to look at a vehicle for my next lease. More
by BeckiG
Employees Worked With
Mark in the service department, Todd Cunningham
July 04, 2019
Slow down I found that I miss understood a lot of what was being said about the sale,finance manager Matt did a good job of setting things straight with me. I found that I miss understood a lot of what was being said about the sale,finance manager Matt did a good job of setting things straight with me. More
by JimBo123
Employees Worked With
Louie Lopez
July 02, 2019
3K Maintenance I contacted Michael Ammerman on Tuesday afternoon to set up an appointment for 3K Maintenance Service on Wednesday afternoon. Michael explained to me I contacted Michael Ammerman on Tuesday afternoon to set up an appointment for 3K Maintenance Service on Wednesday afternoon. Michael explained to me the three options that were being offered for oil changes. I chose the option that included all three options. Everything went very smoothly. More
by len2018
Employees Worked With
Michael Ammerman
July 01, 2019
Excellent Service Frank is an excellent person to work with and always follows up on what is needed. Frank was able to work out a great deal for me. Frank is an excellent person to work with and always follows up on what is needed. Frank was able to work out a great deal for me. More
by gmach
Employees Worked With
Frank Wadda
June 30, 2019
great through the process Joe was very patient answering all our questions and guiding. us through the process of leasing our XT4. He then helped us get familiar with the car Joe was very patient answering all our questions and guiding. us through the process of leasing our XT4. He then helped us get familiar with the car and help us with some of the settings on the car. Larry the fellow that took us through the paper work was also very helpful and answered all our questions. This was a good experience and I am looking forward to working with them in the future. More
by cadxt4
