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Heritage Cadillac
Lombard, IL
1,110 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,110 reviews
October 20, 2019
Great, everyone there was so helpful and friendly. Great, Everyone was great. Loved the service and quality of service. will recommend to friends. Hope to be able to service my car there. Thanks for e Great, Everyone was great. Loved the service and quality of service. will recommend to friends. Hope to be able to service my car there. Thanks for everything. More
by BB
October 18, 2019
Excellent All aspects of service were beyond best expectation! The sales representative was personal and highly competent through the process. The financial age All aspects of service were beyond best expectation! The sales representative was personal and highly competent through the process. The financial agent was also personal and thorough in his transactions. More
by Charlotteweb
October 17, 2019
Great Customer Service - With a Smile!!! 3rd Cadillac - This is my 2nd with Heritage Cadillac. Todd Cunningham is a fantastic sales associate. He provides all the info so you can make an in 3rd Cadillac - This is my 2nd with Heritage Cadillac. Todd Cunningham is a fantastic sales associate. He provides all the info so you can make an informed decision. He has great follow up skills and does not make you feel rushed in the auto selection process. More
by BeckiG
Employees Worked With
Todd Cunningham, Mark Brennan
October 17, 2019
Good and timely I had a recall that needed to be done and I did not have a lot of time. Recall was done and oil change was done in less than 2 hours I had a recall that needed to be done and I did not have a lot of time. Recall was done and oil change was done in less than 2 hours More
by Good
Employees Worked With
Chris Halley
October 17, 2019
The Best Customer Burrell Henry took care of my car needs. I had my oil change and tire rotate. he even told i had a recall on my car. He took care that to. Burrell Henry took care of my car needs. I had my oil change and tire rotate. he even told i had a recall on my car. He took care that to. More
by JoJo
Employees Worked With
October 16, 2019
Everything but a clean interior My 2017 ATS was due for a scheduled oil change and tire rotation. I dropped off the car at a convenient time. I asked IF the interior could be vacuu My 2017 ATS was due for a scheduled oil change and tire rotation. I dropped off the car at a convenient time. I asked IF the interior could be vacuumed when the car is washed. (I live in a condo and the bylaws prohibit cleaning cars in the garage). When my car was finished, I was informed there was no opportunity to do anything to the interior. My thought was: THIS IS A CAR DEALERSHIP WHERE CARS COME TO BE CLEANED! My representative said I could come back another time for the service. Nobody's perfect. More
by Rjbats
October 15, 2019
Very positive experience Mark Brennan in service just is a great asset to Heritage Cadillac. He got me in and out with short notice and it was very much appreciated. Mark Brennan in service just is a great asset to Heritage Cadillac. He got me in and out with short notice and it was very much appreciated. More
by Sid
Employees Worked With
Mark Brennan
October 11, 2019
Just Awsome as always I have been buying cars at Heritage for over 20 years. I have always been treated fair and well taken care of. My salesperson Fran S. is the best she I have been buying cars at Heritage for over 20 years. I have always been treated fair and well taken care of. My salesperson Fran S. is the best she always greets me with a BIG smile and a great handshake. From the sales department to the finance department to the service department it's always a pleasure to deal with folks at Heritage . Kudo to Heritage and i'll continue buying cars in the future. Oh shout out to Burrell Henry and Brian the finance guy. More
by Rev
Employees Worked With
October 09, 2019
GOOD WORK I JUST LIKE THE WAY MR.BURELL GOES ABOUT TAKING CARE OF CUSTOMERS VERY UNDERSTANDING ABOUT YOUR CONCERN ABOUT YOUR AUTOMOBILE JUST A GOOD PERSON TO DO I JUST LIKE THE WAY MR.BURELL GOES ABOUT TAKING CARE OF CUSTOMERS VERY UNDERSTANDING ABOUT YOUR CONCERN ABOUT YOUR AUTOMOBILE JUST A GOOD PERSON TO DO BUSSINESS WITH.NEVER HAD A BEEF WITH HIM IN ALL THE TIMES I BEEN DOING BUSSINESS AT HERITAGE CADILLAC A VERY GOOD PERSON FOR YOU ALL TO HAVE ON YOUR TEAM..VERY SATISFIED WITH HIS KNOWLEDGE ABOUT AUTOMOBILE. More
by ROAD RUNNER@1234
Employees Worked With
Other Employees :
Ed Gegenheimer
October 08, 2019
engine light was on Originally was told by a friend my reversal light wasn't working. I called early Monday AM to see if I could bring the car in. Burrell checked it ou Originally was told by a friend my reversal light wasn't working. I called early Monday AM to see if I could bring the car in. Burrell checked it out and say the orange light in the card stated it was the engine light. I had to be some where around l0:00. They worked on the car and I kept my appointment . More
by Evie39
