Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heritage Cadillac
Lombard, IL
1,110 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,110 reviews
December 13, 2019
SUPERIOR SERVICE from Tommy Capps❗️❗️ Have leased 5 SUPERIOR SERVICE from Tommy Capps❗️❗️ Have leased 5 vehicles from Heritage Cadillac and HIGHLY RECOMMEND Heritage Cadillac to friends & family. ALW SUPERIOR SERVICE from Tommy Capps❗️❗️ Have leased 5 vehicles from Heritage Cadillac and HIGHLY RECOMMEND Heritage Cadillac to friends & family. ALWAYS a pleasure to do busy with this fine team. VERY SATISFIED CUSTOMER, PAM Chlumecky More
by Pam - Lips Girl
Employees Worked With
December 13, 2019
New vehicle purchase Salesperson, very knowledgable and helpful in getting the right vehicle. Very pleased with the service so far. American made product was a considerati Salesperson, very knowledgable and helpful in getting the right vehicle. Very pleased with the service so far. American made product was a consideration when purchasing. More
by stinsonwiu
Employees Worked With
December 12, 2019
Heritage Experience I brought in my truck for routine maintenance, outstanding service. They took care of me immediately and provided a loaner without hesitation! While I brought in my truck for routine maintenance, outstanding service. They took care of me immediately and provided a loaner without hesitation! While I was there, I looked around the lot. The salesmen are extremely knowledgeable, kind, and not pushy. I would recommend this dealership. More
by Rob
December 11, 2019
The sales process was excellent. I sent in my requirements and Tommy got back to me immediately with fair pricing and the exact options I was looking for. requirements and Tommy got back to me immediately with fair pricing and the exact options I was looking for. More
by Anbbanker
Employees Worked With
December 08, 2019
Exceeded All Expectations! I had a full day planned and realized I had a flat tire. I pulled into Heritage Cadillac, and Mr. Henry addressed my needs right away. He was frien I had a full day planned and realized I had a flat tire. I pulled into Heritage Cadillac, and Mr. Henry addressed my needs right away. He was friendly, professional, and wonderful. Every member of the team was friendly and attentive. I can't thank them enough. They provided a loaned car, and I was able to complete my plans for the day. I received a text when the work was done, and I returned the car. My fully repaired car was ready and waiting for me. Thanks so much for your exceptional service! More
by anderson623
Employees Worked With
Other Employees :
The gentleman who provided the loaner was exceptional too.
December 07, 2019
Service Experience They took us in right away when our wipers weren't working and fixed it promptly. We always get good service at Heritage. Always good. They took us in right away when our wipers weren't working and fixed it promptly. We always get good service at Heritage. Always good. More
by John Wheeler
Employees Worked With
Chris Halley
November 30, 2019
Wow! All Thumbs Up for Fran S! Ive owned my new car for a week, and still am beaming about the amazing service Fran and the crew at Heritage provided. Fran is knowledgeable, profes Ive owned my new car for a week, and still am beaming about the amazing service Fran and the crew at Heritage provided. Fran is knowledgeable, professional and had a way of making us feel welcome and comfortable during the car buying process. We would highly recommend Fran S and Heritage (great snacks!) to our friends, family and Anyone looking for a top notch experience. ;) More
by mary morgan
Employees Worked With
November 27, 2019
Stopped by because the Ram 1500 was listed online and met my exact search criteria. Had a great experience with Louie, got the exact truck I wanted and would gladly come back and do business again. Thank my exact search criteria. Had a great experience with Louie, got the exact truck I wanted and would gladly come back and do business again. Thanks Louie! More
by Zach
Employees Worked With
Louie Lopez
November 17, 2019
Fran was an excellent sales lady, and made my my experience flawless. Bought the car online and she made me feel confident in my purchase with professional promptness. experience flawless. Bought the car online and she made me feel confident in my purchase with professional promptness. More
by Big daddy
Employees Worked With
November 15, 2019
Quick and friendly yes this is the ninth car I have purchased from Heritage. I wouldn't be coming back all these years if they didn't do things right. yes this is the ninth car I have purchased from Heritage. I wouldn't be coming back all these years if they didn't do things right. More
by frank
