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Heritage Cadillac
Lombard, IL
1,110 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,110 reviews
December 31, 2019
Fran is an AWESOME salesperson!She is so knowledgeable, Fran is an AWESOME salesperson! She is so knowledgeable, experienced and helpful! This is the second car we have purchased with Fran. We recommend h Fran is an AWESOME salesperson! She is so knowledgeable, experienced and helpful! This is the second car we have purchased with Fran. We recommend her to anyone interested in purchasing a new or used car at Heritage Cadillac. More
by Kath
Employees Worked With
December 30, 2019
Wonderful experience at Heritage Cadillac! Todd was a pleasure to deal with in leasing our 2020 Escalade. He was well prepared with the paperwork. He showed us the new Escalade, answering all o Todd was a pleasure to deal with in leasing our 2020 Escalade. He was well prepared with the paperwork. He showed us the new Escalade, answering all our questions and pointing out the new features that we did not have on our 2016 Escalade. The finance manager also did a great job; he too was professional, explaining every document. We were very happy with our total experience! More
by Kens69gto
Employees Worked With
Todd Cunningham
December 29, 2019
Very professional and accommodating. They are always wanting to provide the best service possible and make the time you spend as comfortable and nice as possible. wanting to provide the best service possible and make the time you spend as comfortable and nice as possible. More
by Nick P
December 28, 2019
Always courteous and prompt service Work to be done is Always courteous and prompt service Work to be done is explained in detail, will be buying my next Cadillac at Heritage again in the very near futur Always courteous and prompt service Work to be done is explained in detail, will be buying my next Cadillac at Heritage again in the very near future.. More
by Chief 1
Employees Worked With
Chris Halley
December 27, 2019
Always a good experience Chris was great! He understood what needed to be done and handled everything efficiently. My wife and I waited while the service work was completed Chris was great! He understood what needed to be done and handled everything efficiently. My wife and I waited while the service work was completed - all convenient and comfortable. More
by JVS
Employees Worked With
Chris Halley
December 27, 2019
Regular Maintenance I like that the dealership proactively lets me know when it's time for service. Scheduling the appointment was easy to do and Mark was clear on what s I like that the dealership proactively lets me know when it's time for service. Scheduling the appointment was easy to do and Mark was clear on what services would be provided. More
by jeanpeter47
Employees Worked With
Mark Brennan
December 19, 2019
Above and Beyond While having my car serviced they helped me transfer all my boxes, coats, etc. into loaner vehicle, then back when my car was finished. Mike was grea While having my car serviced they helped me transfer all my boxes, coats, etc. into loaner vehicle, then back when my car was finished. Mike was great! Thank you for wonderful service. More
by Chris.semenek
Employees Worked With
December 18, 2019
Get it done, today The service person explained to me exactly the things needed to know to make a good decision to go forward and get service completed. And he also sugg The service person explained to me exactly the things needed to know to make a good decision to go forward and get service completed. And he also suggested other item which needed to be done, wow. Thank you service guy. More
by g2hpreston
Employees Worked With
December 17, 2019
Comfortable waiting area with easy internet access and polite, professional staff in service department. Prompt intake that was efficient and customer centric. I could get work done while waiting polite, professional staff in service department. Prompt intake that was efficient and customer centric. I could get work done while waiting More
by Avanagun
Employees Worked With
December 17, 2019
Good service if you live close by. The staff was great. The cookies were a nice touch. The service was done correctly. Only two negatives. The first time I came in for an oil change, The staff was great. The cookies were a nice touch. The service was done correctly. Only two negatives. The first time I came in for an oil change, the reading was 25%, and I was turned away, not knowing the below 20% rule. Set a bad tone from the start, since I just bought your largest car,fully loaded ,CT6 Cadillac. Second, I had to drive 40 minutes each way to get maintenance service. Too far from your location for at home pick-up. Could not get maintenance at the local Buick or Chevy dealer. More
by Corvette guy
Employees Worked With
Todd Cunningham, Mark Brennan
