Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heritage Cadillac
Lombard, IL
1,110 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,110 reviews
January 23, 2020
Alway Excellent !!! Especially in the incoming department when first coming in for your appointment for service or regular service,everyone is always helpful and plesant.and most helpful. when first coming in for your appointment for service or regular service,everyone is always helpful and plesant.and most helpful. More
by jobelly53
Employees Worked With
Other Employees :
Roger Fowler, Mark Brennan, Chris Halley
January 23, 2020
The Great Experience As I have said before my experience with this dealership (front & back) has always been great that goes for Burrell Henry and even the mechanics that As I have said before my experience with this dealership (front & back) has always been great that goes for Burrell Henry and even the mechanics that I have met everyone is professional and courteous. Bottom line what ever I brought my vehicle in for the job gets done and done right. More
by sanjo1223
Employees Worked With
January 21, 2020
This dealer is outstanding in every way, excellent customer service and also an excellent service department, I always look forward to doing business with you customer service and also an excellent service department, I always look forward to doing business with you More
by Rchlapecka
January 20, 2020
My Truck was Broke I called and without an appointment they took my truck in and looked at it right away. They gave me a ride home and within an hour called me with the I called and without an appointment they took my truck in and looked at it right away. They gave me a ride home and within an hour called me with the diagnostics of the problem. by the end of the day the truck and I were happily reunited. Many thanks to Chris and all of the Techs. More
by busdoctor
Employees Worked With
Chris Halley
January 19, 2020
Cadillac: America's Car I have driven Cadillac's since 1978. First from Marroff's Cadillac in Oak Park, IL and since 1982 Heritage Cadillac. The Cadillac is my choice of auto I have driven Cadillac's since 1978. First from Marroff's Cadillac in Oak Park, IL and since 1982 Heritage Cadillac. The Cadillac is my choice of automobile, it's the top of the line. Earnest L. Hines Colorful Music/Baby Blue Records, Inc. 708-771-3945 Ernie Hines Official Website More
by ernie.hines
Employees Worked With
Other Employees :
Burrell Henry, Sue, service receptionist, and all who work at Heritage Cadillac.
January 18, 2020
The staff was welcoming and took care of me efficiently, aware of what needed to be done.the loaner process was smooth and professional. The work was done well and within the promised time frame. aware of what needed to be done.the loaner process was smooth and professional. The work was done well and within the promised time frame. More
by Avanagun
Employees Worked With
January 15, 2020
OVER AND ABOVE TO HELP ME the service agent Burrell Henry and the mechanic Chris Christian went over above to take care of my issues. They are both the reason I go to the deal the service agent Burrell Henry and the mechanic Chris Christian went over above to take care of my issues. They are both the reason I go to the dealership to fix my car. The Burrell is very understanding and is the Cadillac professional service man. Chris is the best mechanic. I always hope he will be working on my car because he is an excellent mechanic. More
by Caddy
January 14, 2020
Best in the business Top-level service and people. Always taken care of in the most professional way. Tommy and Marka are good people, and would recommend they 10 out of 1 Top-level service and people. Always taken care of in the most professional way. Tommy and Marka are good people, and would recommend they 10 out of 10 times! More
by ghowell
January 14, 2020
Mike was very informative and very prompt.Called me back Mike was very informative and very prompt. Called me back when he said he would. Most importantly he fixed the problem. Randy Andreoli Thank you Mike was very informative and very prompt. Called me back when he said he would. Most importantly he fixed the problem. Randy Andreoli Thank you More
by andreol1
Employees Worked With
January 13, 2020
Easy to deal. There was no pressure to just make a sale. They wanted to know what your needs were and how you wanted to deal with looking for a vehicle. There was no pressure to just make a sale. They wanted to know what your needs were and how you wanted to deal with looking for a vehicle. More
by tjs30
Employees Worked With
