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Heritage Cadillac
Lombard, IL
1,110 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,110 reviews
May 15, 2020
Heritage Cadillac staff is professional. You are treated like family. When you arrive they know your name. The members of the service department are well trained. I also met with Mr. Hughes regarding an upc like family. When you arrive they know your name. The members of the service department are well trained. I also met with Mr. Hughes regarding an upcoming sale. He is professional, knowledgeable and friendly. More
by Verbal’s Caddy
May 13, 2020
always very polite and friendly...solid service We have used Heritage since buying the car (XTS) in 2014. Everything has gone smoothly. We will be interested in new car someday...not yet thoug We have used Heritage since buying the car (XTS) in 2014. Everything has gone smoothly. We will be interested in new car someday...not yet though. More
by pmauro4
Employees Worked With
May 12, 2020
Great Mark and team are always wonderful to work with Had an issue starting car, they were able to get me in a few days later. Checked everything out and replaced battery, reprogrammed and had me back on Had an issue starting car, they were able to get me in a few days later. Checked everything out and replaced battery, reprogrammed and had me back on the road in less than 2 hours (with a shorter staff now due to Covid). Great team and dealer. More
by jcifone
Employees Worked With
Entire staff - porter, front desk, service greeter, Mark Brennan
May 11, 2020
Everything was perfect From the time I pulled into the dealership Mark was there to handle things. Everything was smooth, and professional. Loner car was ready for me as pr From the time I pulled into the dealership Mark was there to handle things. Everything was smooth, and professional. Loner car was ready for me as promised. I had asked if the driver side could be vacuumed and matts washed - they were! Every time we have been to Heritage the experience has been exceptional. We have purchased 3 cars from this dealership, and every time, from beginning to end, we have experienced wonderful people and service. More
by sandikemm
May 08, 2020
Excellent all around service! I've never had a dealership provide the level of detail and service that Heritage has over the past few years. provide the level of detail and service that Heritage has over the past few years. More
by Stan Patrick
Employees Worked With
May 06, 2020
Efficient, complete, and timely. Work was done completely, in an efficient manner, and on time. The area was well set up to address COVID-19 concerns and guidelines, and everyone was Work was done completely, in an efficient manner, and on time. The area was well set up to address COVID-19 concerns and guidelines, and everyone was upbeat and professional. More
by jdahlborg
Employees Worked With
Mark Brennan
May 05, 2020
Heritage was professional and they were concise and straightforward with the work that needed to be done on my car. The waiting area was clean comfortable and had a lot of amenities. straightforward with the work that needed to be done on my car. The waiting area was clean comfortable and had a lot of amenities. More
by Frank
Employees Worked With
May 05, 2020
Burrell was very helpful , he answered all my questions and more. He is a very nice gentleman! I will definitely be back the next time I need service done to my car. and more. He is a very nice gentleman! I will definitely be back the next time I need service done to my car. More
by Terry Stamm
Employees Worked With
May 05, 2020
Experience Since Oak Park Cadillac closed I have never had anything, but a great experience at Heritage The service center always goes out of their way to explai Since Oak Park Cadillac closed I have never had anything, but a great experience at Heritage The service center always goes out of their way to explain what will be done and are always patient in giving me time to talk about the car and how I can use all the dials (or whatever you call the dashboard) More
by jthallemer
Employees Worked With
May 04, 2020
Great Dealership The staff at this dealership are always professional yet friendly and anytime I bring my car in for a repair it is completed satisfactorily and in a t The staff at this dealership are always professional yet friendly and anytime I bring my car in for a repair it is completed satisfactorily and in a timely manner. More
by 2 Caddies
Employees Worked With
Mark Brennan
