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Heritage Cadillac
Lombard, IL
1,110 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,110 reviews
June 05, 2020
Responsive, high quality work , provided loaner , Mark assisted in expediting the service and clearly identifying any issues in professional manner Loaner and cashier and porters very friendly followe assisted in expediting the service and clearly identifying any issues in professional manner Loaner and cashier and porters very friendly followed all safety protocol during Covid period More
by Joe
Employees Worked With
Mark Brennan
June 03, 2020
Extraordinary Service from Joe Ignoffo and Daren Schaffert I have been working with Joe Ignoffo and Daren Schaffert for many years now and they both continue to exceed our expectations. They are extremely pro I have been working with Joe Ignoffo and Daren Schaffert for many years now and they both continue to exceed our expectations. They are extremely professional and they are the primary reason why we continue to lease our vehicles from Heritage Cadillac. They are very trustworthy and honest, accessible and extremely pleasant to work with. And, they are very knowledgeable and experienced, and possess outstanding communication skills. Thus we are always confident in what they say - as being accurate and most reliable. And, they always do their very best to provide us the best deal possible while treating us like their most valued customer. In fact, they always go out of their way to making us feel great about doing business with them. The bottom line is - we are always pleased with the experience and dealing with both of them; not only from the point of sale, but throughout the term of the lease. In fact, Joe always has time for us and continues to help us regardless of the issue. They are truly as asset to the organization and we shall continue to recommend them to our family and friends. More
by Leo
June 01, 2020
Fran was very nice, very accomodating, very friendly and very helpful all through out the process. I highly recommend Fran to whoever's looking for a car at this dealership. Overall, it was a great experien very helpful all through out the process. I highly recommend Fran to whoever's looking for a car at this dealership. Overall, it was a great experience. Thanks More
by Ric
Employees Worked With
May 28, 2020
Disappointed is an understatement- COVID19 regulations We purchased a used car from this dealership and I will not purchase one from them again in the future. Our purchased was during the COVID19 pandemic. We purchased a used car from this dealership and I will not purchase one from them again in the future. Our purchased was during the COVID19 pandemic. I will not mention the employee we test drove the car with and worked with initially to buy the car - that part of the experience was positive and lovely. On May 14, my husband test drove a car in the morning. Because he liked it, we went as a family to purchase the car in the afternoon. Due to COVID, we didn't have someone to watch our 15 month old son, so he came with us..... 1. The used car came with one key fob. Whether you might think this is standard or not, it is not. Would anyone actually only have one car key to their vehicle, regardless of one or two drivers? Two keys is standard. So, not providing two keys was just an extra step, expense, and hassle for us. The extra key from their suggested service company (Car Keys Express) cost $230. This would be a minuscule amount if the dealership has simply taken care of this prior to the sale of the car and it was just wrapped up in the total expense of the loan. 2. We arrived at 1:40 with a loan application already submitted, with an appointment, and with the dealership knowing we would be purchasing the car. We left at 4:20. Ridiculous. 3. Finally, the worst issue of all- the loan processor did not wear his mask while my husband, 15 month old son, and myself were in his office. Children under two are not to wear masks. My husband and I had ours on the whole time. Initially I was waiting for him to put it on, and then he never did. He even made a comment like "people just need to be able to see your face"... Yea so you can attempt to sell use your Zurich extended warrant with a smile.... To top this office, the manager didn't think much of the issue once it was reported. I notified our sales rep of our concerns a few days after our purchase. When the manager called, he made excuses for the man. He said he needed to further "investigate" the issue. Well whether he did or not, he never called us back- no apology and no ownership of an unprofessional and unsafe choice. Apparently later that day, although we were there until 4:20, barriers were installed on the desks so that they didn't have to wear masks. This makes perfect sense, however this shield was not installed yet. The man that didnt wear the mask puts others at risk when he choose not to wear his mask, especially a risk to our son. Disappointed is an understatement. We will not return to this dealership. More
by B.Graves
Employees Worked With
I believe his name was Matt
May 26, 2020
Was very pleased with my overall experience....Loos like a nice dealership my saleswoman Fran was excellent !!! The only negative thing I can say is both times I was there people where allowed in showroom w a nice dealership my saleswoman Fran was excellent !!! The only negative thing I can say is both times I was there people where allowed in showroom without wearing masks in these difficult times .... More
by Coach1372
Employees Worked With
May 24, 2020
Great experience! Fran was excellent to deal with! Great attention to the details and the customer.Go to Heritage Cadillac! You won’t be sorry! attention to the details and the customer.Go to Heritage Cadillac! You won’t be sorry! More
by Patti.duranty
Employees Worked With
May 22, 2020
Excellent service. Service was excellent. Done quickly & complete overall checkup included oil change & front end work..I would recommend this dealership to everyone. Do Service was excellent. Done quickly & complete overall checkup included oil change & front end work..I would recommend this dealership to everyone. Done done done done. More
by Ron
Employees Worked With
Mark Brennan
May 21, 2020
Satisfied Customer My experience with Heritage Cadillac was very pleasant just as good the first time I purchase a car from your dealership even with social distancing. My experience with Heritage Cadillac was very pleasant just as good the first time I purchase a car from your dealership even with social distancing. More
by sharef32
Employees Worked With
Bill Heusser
May 20, 2020
Great delearship. Service department always willing to accomodate customers with length of service visit or a loaner vehicle. Washing car is always a special touch. accomodate customers with length of service visit or a loaner vehicle. Washing car is always a special touch. More
by Abo
Employees Worked With
May 18, 2020
AWD Module Had the car in for some other issues before the COVID Pandemic and Mark Brennan had to order a module as my system was telling me that the AWD did not Had the car in for some other issues before the COVID Pandemic and Mark Brennan had to order a module as my system was telling me that the AWD did not engage as I was on the expressway on a snowy day. The module was ordered and was in but until service came back on a limited basis, I had to wait. Mark called me to schedule the appointment for this. He offered me a loaner but my wife was able to drive me. Unfortunately service could not be completed in one day and I had to leave the car over the weekend. Once again, Mark offered me a loaner but since we were, llike others, pretty much homebound, I did not need a second car. The work was completed the following Monday and the car presented in washed and cleaned condition. More
by Irishman
Employees Worked With
Mark Brennan
