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Heritage Cadillac
Lombard, IL
1,110 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,110 reviews
August 24, 2020
very clean building, all were wearing masks which was reassuring with pandemic, timely with process, Joe Ignoffo very informative and followed up with me a few days after purchase to see if I had any que reassuring with pandemic, timely with process, Joe Ignoffo very informative and followed up with me a few days after purchase to see if I had any quesitons. More
by mjwynn1309
Employees Worked With
August 22, 2020
Great service from Michael. He made sure my break pads were replaced to keep me safe even though that wasn’t the reason for my visit. were replaced to keep me safe even though that wasn’t the reason for my visit. More
by Donnaunited
Employees Worked With
August 21, 2020
From the time of my call inquiring about the problems that I was experiencing with my car Mike was a good listener and gave me good advice on what to do and how to accomplish the task. Initially I was ap that I was experiencing with my car Mike was a good listener and gave me good advice on what to do and how to accomplish the task. Initially I was apprehensive about bringing my car in for service but Mike took the time to go over my vehicle warranty and the importance of having my car examined before any additional damage occurred to the car. When I arrived I was able to check-in pick-up a loaner vehicle and head out to work within 15-minutes. Thinking that I wouldn't hear from Mike for at least a couple of days that same afternoon I received a call telling me that my car was ready for pick-up and an explanation of what was done to the car. Upon arrival back to the dealership to pick-up my car I noticed that my car was sitting out front and ready to go plus the payment details were exactly the same as they were when we talked on the phone. Thank you Heritage! More
by judkin
Employees Worked With
August 21, 2020
Burrell is my service advisor, easy to get a hold of, easy to get work done, excellent communication and service always. Only place I’ll go for service. easy to get work done, excellent communication and service always. Only place I’ll go for service. More
by krazykev413
Employees Worked With
August 19, 2020
The customer service is excellent. I was able to come in on the day and time that I chose. And the service took less time than expected. Great Job, and Thank you! on the day and time that I chose. And the service took less time than expected. Great Job, and Thank you! More
by anderson623
August 19, 2020
Excellent Service, clean dealership, competitive pricing, & most off all, nice people!!! I have a Cadillac Dealer 10 minutes from my residence, but I choose to travel much further to go to Heritage! & most off all, nice people!!! I have a Cadillac Dealer 10 minutes from my residence, but I choose to travel much further to go to Heritage! More
by Vcom40
Employees Worked With
Mark Brennan
August 19, 2020
customer service is excellent as always and i always get a courtesy car and Burrell Henry has always been courteous and friendly and goes above his duties to make sure I leave the Service Center a happy cli a courtesy car and Burrell Henry has always been courteous and friendly and goes above his duties to make sure I leave the Service Center a happy client. More
by yvonnegipson
Employees Worked With
August 15, 2020
oil change plus recomendations I always count on and get excellent service at Heritage. I always get a courtesy car and Burrell Henry keeps me informed regarding the repair. I always count on and get excellent service at Heritage. I always get a courtesy car and Burrell Henry keeps me informed regarding the repair. More
by bruggles
Employees Worked With
August 13, 2020
Always fast, friendly and good work As a woman buyer, sales and service departments have always been extremely helpful. With a clean and Comfortable, waiting room. Car always returned As a woman buyer, sales and service departments have always been extremely helpful. With a clean and Comfortable, waiting room. Car always returned washed and keys returned by a very pleasant smile cashier. More
by ooohdonnao
August 13, 2020
Customer Service Great experience from sales to delivery! Reasonable prices with great product knowledge and follow up. Didn't have to spend the day at the dealership. Great experience from sales to delivery! Reasonable prices with great product knowledge and follow up. Didn't have to spend the day at the dealership. More
by Marty
Employees Worked With
Bill Heusser - Excellent!!, Tony Pescatore
