Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heritage Cadillac
Lombard, IL
1,110 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,110 reviews
September 16, 2020
Top notch service with Burrell Henry and the loaner lady, the mechanic, and the checkout women were all very good. Oh yeah I will always give out good recommendations about Heritage! the mechanic, and the checkout women were all very good. Oh yeah I will always give out good recommendations about Heritage! More
by jeromemontgomery
September 14, 2020
They really took care of me. Mark Brennen and Mark the Tech were top notch! Thank you!!! Respected my wishes due to Cotonou virus and really helped me Tech were top notch! Thank you!!! Respected my wishes due to Cotonou virus and really helped me More
by Rob
Employees Worked With
September 12, 2020
I feel comfortable bringing my car into Heritage Cadillac for service. I bought the car there and they have done all the service on the car...so they know the history. for service. I bought the car there and they have done all the service on the car...so they know the history. More
by kukla1945
Employees Worked With
Mark Brennan
September 11, 2020
Great service great service very nice people and the wait was very comfortable especially considering everything going on with Covid 19. Thank you and will be coming back soon was very comfortable especially considering everything going on with Covid 19. Thank you and will be coming back soon More
by Kage7777
Employees Worked With
September 06, 2020
I could not have been more impressed. Jorge and Matt were the best sales/finance team I have ever worked with. True professionals. This was a fast, fair and enjoyable car buying experience. Of important note the best sales/finance team I have ever worked with. True professionals. This was a fast, fair and enjoyable car buying experience. Of important note, I did not buy a Cadillac, and it did not matter. Their focus was always on what I wanted and not what else I could buy. I look forward to sending more business their way. If you are even entertaining buying a new car, please call Jorge and the fine people at Heritage. More
by suzannehamilton
Employees Worked With
Jorge Chavez
September 04, 2020
Very knowledgeable and helpful person. I am disappointed to hear your most helpful worker is no longer with you. He was a true asset to your company. No work done as yet, I can not rate that yet. to hear your most helpful worker is no longer with you. He was a true asset to your company. No work done as yet, I can not rate that yet. More
by wdw77
Employees Worked With
Ed Gegenheimer, Ed Gegenheimer
September 01, 2020
Burrell handles the issues with no problem, every time ! Serving my vehicle is made easy when he’s @ the helm. No nonsense type of approach! Serving my vehicle is made easy when he’s @ the helm. No nonsense type of approach! More
by Gil
Employees Worked With
August 27, 2020
Mark Brennan, is my service advisor, very friendly, and informative. Makes sure my vehicle gets the service that is required so that I won't have any issues. informative. Makes sure my vehicle gets the service that is required so that I won't have any issues. More
by Mary
Employees Worked With
Mark Brennan
August 27, 2020
Marc my service advisor and very friendly. He verified my CT5 had any recalls and found one. He was able to get the recall and oil changed complete at the same time. Thanks Marc. my CT5 had any recalls and found one. He was able to get the recall and oil changed complete at the same time. Thanks Marc. More
by rboscaccy
Employees Worked With
Marc
August 25, 2020
All areas of the building were clean, and all employees and visitors were masked. Wait time was as predicted and customer service continues to be friendly. Great communication via text regarding my servi and visitors were masked. Wait time was as predicted and customer service continues to be friendly. Great communication via text regarding my service appointment. More
by kmmcg
Employees Worked With
