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Heritage Cadillac
Lombard, IL
1,112 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,112 reviews
November 10, 2020
Mark was fantastic. He was engaging, professional and kept me updated on my Escalade's service. Everything went smooth from drop off, vehicle loaner and pick up. We always have a great experience with He kept me updated on my Escalade's service. Everything went smooth from drop off, vehicle loaner and pick up. We always have a great experience with Heritage service department. More
by s36now
Employees Worked With
Mark Brennan
November 10, 2020
Fran was a great person helping us to fine the best car for are family she answer all are question and got ever thing done on time it's the best cadillac dealership i will bye my cars at thank you for f for are family she answer all are question and got ever thing done on time it's the best cadillac dealership i will bye my cars at thank you for fining us a beautiful XT5 around:) More
by Phillip and Giovanna Abraham
November 09, 2020
Mr B. Henry, Rich the mechanic and Annette the cashier were all very courteous, friendly and helpful. My questions and concerns were answered and handled in a very efficient and professional manner. were all very courteous, friendly and helpful. My questions and concerns were answered and handled in a very efficient and professional manner. More
by john starr
Employees Worked With
October 28, 2020
Mark Brennan , Service Consultant, did an outstanding job with my requests. Updated me on time of Svc and cost to my satisfaction. Friendly and efficient with my requests. Updated me on time of Svc and cost to my satisfaction. Friendly and efficient More
by David R
Employees Worked With
Mark Brennan
October 28, 2020
It’s the best Cadillac dealership anywhere around us. Excellent customer relations and excellent service. We have been to other places and even those in Wisconsin and Heritage is the best. Excellent customer relations and excellent service. We have been to other places and even those in Wisconsin and Heritage is the best. More
by dreamcometrue2
October 27, 2020
I bought my car from Charles Hughes and he could not have been nicer or more polite. It was a pleasure doing business with him and I love the Cadillac XT4 been nicer or more polite. It was a pleasure doing business with him and I love the Cadillac XT4 More
by Webe105
Employees Worked With
Charles Hughes
October 26, 2020
We bought our 2020 XT5 from Bill Heussner. He was great all through the entire process. He was not listed in the Sales (New) and so I had to add him as an employee and then added 5 stars next to his name. all through the entire process. He was not listed in the Sales (New) and so I had to add him as an employee and then added 5 stars next to his name. Thought it important to also mention that here. More
by jeffreyslinde
Employees Worked With
Bill Heussner: 5 Stars, Matt Cameron
October 24, 2020
I called for an oil change.Burrell Henry accommodated to a day and time I was happy with.Mr Henry is a very pleasant person and made sure I was happy when I left.Service department did a great job. a day and time I was happy with.Mr Henry is a very pleasant person and made sure I was happy when I left.Service department did a great job. More
by grannytanny
Employees Worked With
October 23, 2020
I took delivery of a custom ordered Cadillac CT5-V on September 4th. Ever since then it has been in the shop for about a month for the same steering and suspension issue. I have an appointment on Tuesday September 4th. Ever since then it has been in the shop for about a month for the same steering and suspension issue. I have an appointment on Tuesday, October 27th to give them a 4th crack at it. To be fair, the first replacement power steering rack GM sent them turned out to be defective. However, the dealer has been really, really good throughout the ongoing ordeal. They listen, and don’t try to deny problems. Michael Ammerman, the service advisor I’ve been working with has been patient, attentive, and communicative through the whole process. The mechanic doing the repairs, I think Rich is his name, has also been good to work with. Shoutout to both of them for some of the best dealer customer service I’ve ever experienced. Finally, the loaner cars they put you in are Cadillacs as well, so that’s nice. Honestly, the best service I’ve ever received at a dealer, bar none. I just hope they and GM can get to the bottom of the issues with the car. More
by Ruslan
Employees Worked With
Other Employees :
Rich, Todd Cunningham, Linda Diaz, Matt Cameron
