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Heritage Cadillac
Lombard, IL
1,110 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,110 reviews
April 14, 2021
Professional customer service , please to do business with friendly and honest Dealership , fast turnaround time , I hope to due more business in the future , Even I didn’t purchase my Cadillac at H with friendly and honest Dealership , fast turnaround time , I hope to due more business in the future , Even I didn’t purchase my Cadillac at Heritage , looking forward to due business Sincerely, The retired mechanic ... FYI Mr. Burrell Excellent customer service Rep. More
by Edcamps70
Employees Worked With
Other Employees :
Henry Burrell , Todd Cunningham, Tony Pescatore
April 08, 2021
Heritage Cadillac team coordinated service works like a well oiled machine! I was impressed! Todd gave excellent service! Michael explained the issue and the process to solution. Chrissy in the loaner dep well oiled machine! I was impressed! Todd gave excellent service! Michael explained the issue and the process to solution. Chrissy in the loaner dept was very friendly! It was a simple process. I left feeling confident and was well taken care of. More
by Cemma1065
March 29, 2021
I had a great positive experience from start to finish. Bill was very knowledgeable, honest and worked very diligently to get me my Escalade. This is my 3rd Escalade and I don’t see myself driving anything Bill was very knowledgeable, honest and worked very diligently to get me my Escalade. This is my 3rd Escalade and I don’t see myself driving anything different in the future! Thank you! More
by Kbialecki
Employees Worked With
Bill Heussner
March 28, 2021
Mark Brennan always makes it easy and extremely pleasant. Very friendly and helpful, this is why I always go to him directly. Great asset to Heritage Cadillac. Very friendly and helpful, this is why I always go to him directly. Great asset to Heritage Cadillac. More
by Joana
Employees Worked With
Mark Brennan
March 26, 2021
The staff at Heritage Cadillac are always always go out of their way to make sure everything is done correctly and quickly. They are the best! of their way to make sure everything is done correctly and quickly. They are the best! More
by 2 Caddies
March 22, 2021
Very customer focused! Considered the customer needs, at each stage of the visit! Ladies at check out & answering phones were wonderful too! Thanks to all! each stage of the visit! Ladies at check out & answering phones were wonderful too! Thanks to all! More
by carusopc
March 11, 2021
Always a great experience with professional customer service. I’ve leased multiple cars here and prefer it over dealers by far. Great deals as well! service. I’ve leased multiple cars here and prefer it over dealers by far. Great deals as well! More
by MattR
Employees Worked With
Todd Cunningham
March 11, 2021
I love Hertiage Cadillac, they treat me like I’m family and always take care of my car needs. It’s my dealership of choice. Thank you all. and always take care of my car needs. It’s my dealership of choice. Thank you all. More
by Catcat19
March 04, 2021
Quick professional and reasonably priced. My service was executed while I waited and I was in and out in about an hour. Overall pleased with the process and the condition/cleanliness of the lounge. executed while I waited and I was in and out in about an hour. Overall pleased with the process and the condition/cleanliness of the lounge. More
by michael.phillips
Employees Worked With
March 04, 2021
Great Experience will definitely continue to work with Bill!! His goal was to make sure that my husband and I pleased with out purchase, Bill also exceeded in taking care of our service needs. Thank you Bill!! His goal was to make sure that my husband and I pleased with out purchase, Bill also exceeded in taking care of our service needs. Thank you More
by galepadill363
Employees Worked With
Bill Heussner Thank you so much for your dedication to making our experience in purchasing our XT5 exceptional.
