Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heritage Cadillac
Lombard, IL
1,110 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,110 reviews
May 13, 2021
I was very pleased with the assistance provided by Service Advisor Burrell Henry. He was very knowledgeable, courteous, and suggested service at the most economical cost. Service Advisor Burrell Henry. He was very knowledgeable, courteous, and suggested service at the most economical cost. More
by GM Fan
Employees Worked With
May 13, 2021
The work on my 2013 CTS was done quickly and reasonably price. The service representative was friendly and knowledgeable. Also my car was returned to me extremely clean. price. The service representative was friendly and knowledgeable. Also my car was returned to me extremely clean. More
by Paul
Employees Worked With
April 28, 2021
Burrell, service advisor, was very helpful informing me of maintenance that my car required. Sue at the cashier desk was very pleasant to deal with. of maintenance that my car required. Sue at the cashier desk was very pleasant to deal with. More
by Lindaamditis
Employees Worked With
April 25, 2021
Burrell is always super to work with. I was offered a loaner vehicle but chose to wait did the service and it was shorter than expected loaner vehicle but chose to wait did the service and it was shorter than expected More
by nbahav
Employees Worked With
April 22, 2021
Always professional, timely, and cooperative. Clean waiting room for waiting on service and always willing to provide a loaner when it will take more than a couple of hours. waiting room for waiting on service and always willing to provide a loaner when it will take more than a couple of hours. More
by Jonathan
April 22, 2021
Since I have to write 25 words, I'll just sum it up as being one of the best Cadillac dealerships I've been to. being one of the best Cadillac dealerships I've been to. More
by JawFixr
April 19, 2021
Excellent Service & Loaner Departments. Mark Brennan is an exception Service Adviser. Always timely, professional & efficient. Quite a bit of inventory, and a great Sales Manager. an exception Service Adviser. Always timely, professional & efficient. Quite a bit of inventory, and a great Sales Manager. More
by Kristopher
April 16, 2021
Henry is wonderful. He explains everything, keeps us posted and is an asset to Heritage. We trust Henry and will always go to him for our service. posted and is an asset to Heritage. We trust Henry and will always go to him for our service. More
by stjohnjas
Employees Worked With
April 16, 2021
Everything worked as it should. All personnel were kind, friendly and knowledgeable. My salesman is a gem. He was able to provide the vehicle I was looking for AND saved me some money at the same time. How friendly and knowledgeable. My salesman is a gem. He was able to provide the vehicle I was looking for AND saved me some money at the same time. How often does that happen? I'm completely satisfied. More
by kad
