Heritage Cadillac

I came in a while back and wanted to buy my truck. I cannot think of the name of the gentleman who helped me, he sits on the other side of Ray...an african american gentle. However, I promised him that cannot think of the name of the gentleman who helped me, he sits on the other side of Ray...an african american gentle. However, I promised him that i would be back to give him the sale. Needless to say, I ended up having personal medical problems and could not get right back. He called and checked on me and I promised him that I would be back. On June 3, 2011, I came in to purchase my truck and he was not in. Ray approched me and I told him that I wanted the guy that sits on the other side of him and i was told that he was off. I felt bad. I wanted my truck and I wanted the guy who I had promised the sale too. Well Ray took excellent care of me and I am well satisfied with the outcome. so I just want to say that both gentlemen helped me to decide with my decision to return to purchase my truck from Haritage Cadillac. More

I was referred to this dealership by my close friend who has purchased several vehicles from Heritage Cadillac. I saw a vehicle on the internet, came in and test drove the vehicle and was treated very profe has purchased several vehicles from Heritage Cadillac. I saw a vehicle on the internet, came in and test drove the vehicle and was treated very professional without pressure. The finance people got the deal done after completing and online app. The entire experience went smoothly and the people were courteous, professional, accommodating and friendly. The car was very clean and in superb condition. I have purchased many Cadillacs in the past and often times the sales and finance people are pushy as though they are doing you a favor. This was not the case, and I would refer my friends to them, as well as return for another vehicle. More

Went in to upgrade our 2005 DeVille to a DTS. Dealt with Tom Monoco who gave us a fair price on a 2008 DTS. I forgot to tell him we had an extended warranty on the DeVille and he adjusted the trade-in value Tom Monoco who gave us a fair price on a 2008 DTS. I forgot to tell him we had an extended warranty on the DeVille and he adjusted the trade-in value after the fact. They also had a 2005 XLR that we were interested in and we basically told Tom what we wanted on our trade (a different make/model) and what we wanted the XLR for. It took a couple days but we pretty much got our price. Bought two cars from them in less than a week. More

I purchased a 2005 Cadillac Deville from this dealership. Unfortunately, four days later the car broke down - completely and totally dead. As it was the middle of the night, I had it towed to my house and a Unfortunately, four days later the car broke down - completely and totally dead. As it was the middle of the night, I had it towed to my house and anxiously awaited Monday morning when I could call the dealership. The tow truck driver speculated that the problem was either the alternator or the starter. Since I had opted out of the purchase of a warranty, Fran informed me she wasn't sure they could help me. After speaking with her manager Rob, she called and informed me that not only would they be sending a tow truck to my home to retreive the car, they would also pay for any repairs needed. Luckily it was simply a bad battery in the car. They could not have known what repairs were needed or how much they would cost when they offered to fix it at their expense. After this experience I don't think I would purchase a car from any other dealer. I understood what not purchasing the warranty meant. The fact that Heritage Cadillac was so concerned with their reputation that they went above and beyond to rectify the situation (when they had no obligation to do so) speaks volumes to their overall character. More

Dealer experience was excellent but the transferign of my ON Star account was terrible. This was not a falt of the Dealer it was a total screw-up by the ON STAR system. OS people tried to help and were ver ON Star account was terrible. This was not a falt of the Dealer it was a total screw-up by the ON STAR system. OS people tried to help and were very nice but sustem would not allow my existing number to be transfered to the new car SO I CANCELLED and will tell all I meet abpout my dis-satisfactiion with the system. To bad up to now I have enjoyed it. And it may mean I will not buy a GM product next time. That severs a 55 year owner ship of GM products. George E Morrison III More

This was the second Cadillac CTS that I leased from the dealership. I went back for the second time because I like the service that I received for the first car. However,the salesman that I used to lease m dealership. I went back for the second time because I like the service that I received for the first car. However,the salesman that I used to lease my 2009 CTS was no longer at the dealership. I stopped by the dealership in March on the way home from work and met Ray Gandurski. He has none of the stereotypical car salesman qualities. He is upfront and honest. He was unable to find the car I wanted, so he ordered one from Detroit. He didn't try to sell me something that I didn't want. He was professional and easy to deal with. I couldn't recommend the dealership and Ray Gandurski more highly. In fact, I am recommending him to my business partners when their lease runs out for their cars. Steve Thacker More

This is my 2nd time leasing at Heritage & everyone there is amazing. They are helpful & curteous and I can't imagine going anywhere else! I listed Chuck because I know his last name but everyone in there is amazing. They are helpful & curteous and I can't imagine going anywhere else! I listed Chuck because I know his last name but everyone in service-which I only needed for oil changes-is also great, Mike (?)the finance guy, Darren (mgr?) just everyone I met. 100 Gold Stars for everyone there. More

Mr. Lemire exceeded all of our expectations. We had been Mr. Lemire exceeded all of our expectations. We had been shopping for a car for over 4 months and Mr. Lemire was the most professional salesman we Mr. Lemire exceeded all of our expectations. We had been shopping for a car for over 4 months and Mr. Lemire was the most professional salesman we had encountered. His determination to make our purchase of a new car as enjoyable as possible is greatly appreciated. His product knowledge is second to none! More

Burell and Ken assisted me to know how to tighten the outside mirror on my mom's Cadillac but then suggested it would be better if Heritage did the work. Since they were willing and helpful I decided t outside mirror on my mom's Cadillac but then suggested it would be better if Heritage did the work. Since they were willing and helpful I decided to bring the car in. Ken completed the work and gave me tips on what to do keep my mom's Cadillac in great condition. It only has 52,112 miles on it and looks like new. They were so friendly and helpful they have won me as a CUSTOMER now. I reported this to Tom Monaco, Leasing and Sales Manager and he already knew Burrell and Ken's character but was glad to hear the news. What a wonderful experience at Heritage. I think I have made some new friends! Keep up the great work at Heritage. The secret is in the people you have. All the best, Bruce Broberg More

Purchased a SUV several years ago. The truck began to experience mechanical issues The associates listed above went well beyond excellent service. They exceeded expectation to promptly resolve all issues experience mechanical issues The associates listed above went well beyond excellent service. They exceeded expectation to promptly resolve all issues which needed resolution. In addition, they did so in a pleasant, professional manner. A mechanical issue can be solved by many dealers but the difference here is the manner in which The Heritage dealership takes care of business. Due to their professionalism and courtesy throughout the process they have won my business long term and I wholeheartedly recommend them to others. More