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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,149 Reviews

1,149 Reviews of Herb Gordon Subaru - Service Center

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August 14, 2018

Thorough CS does a good job making sure you understand what they did and why. Never tried to upsell me anything i didnt need. Provided discount to offset previ More

by Doga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 19, 2018 -

Herb Gordon Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Thank you and we hope to be of service to you again!

August 13, 2018

Quick and always polite I've been to Herb Gordon Subaru working with Vitaliy several times. Every experience has been outstanding. Professional staff and quick service. Defin More

by WRX117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2018 -

Herb Gordon Subaru responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out! Take care!

August 10, 2018

Great service and staff Great service speedy efficient and customer friendly. Vitali was great service advisor. I had Made a same day appointment and car wash was very much a More

by MK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2018 -

Herb Gordon Subaru responded

Hello, thank you for taking the time to leave a review for us at Herb Gordon Subaru. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

August 09, 2018

Vitaliy Khlebnikov is awesome! Vitaliy at Herb Gordon Subaru has been an excellent advisor regarding the maintenance of my Legacy. He is always courteous, easy going and helpful. Vi More

by Charlie2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2018 -

Herb Gordon Subaru responded

Charlie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Herb Gordon Subaru. If you have any further questions, please don't hesitate to reach out! Until the next time we meet, take care!

August 08, 2018

Windshield replacement and routine service Rodney is great! He made the process of going through a cracked windshield replacement much easier than I expected and also made time for my routine s More

by Forester1264
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2018 -

Herb Gordon Subaru responded

Hi there! We're so happy Rodney was able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.

August 05, 2018

Pleased Bought my car at Herb Gordon a little over 2 years ago. I have found Herb Gordon service to be professional, trustworthy, and hospitable. I love being More

by Jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Thompson
Aug 06, 2018 -

Herb Gordon Subaru responded

Jean, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

August 03, 2018

Excellent Service w/Professional Staff No matter how many times I come here- usually for routine maintenance, I always leaves impressed by the quality of service and friendly, yet professio More

by LARRYLOVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2018 -

Herb Gordon Subaru responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! If you're ever in need of more help, please let us know! Take care!

August 01, 2018

First service It was my first time in this dealership. Great hospitality of staff. They were also very detailed and patient with explaining issues with my vehicle. More

by Enaj28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2018 -

Herb Gordon Subaru responded

Thanks for your kind words and recommendation! If you have any further questions, please give us a call. We're always happy to help!

July 31, 2018

Reliability and A-1 customer service It Is easy to make an appointment. When you bring your car in the staff is extremely efficient checking you in getting the data it necessary to servic More

by Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Thompson
Aug 02, 2018 -

Herb Gordon Subaru responded

Eric, we are so happy to read such a great review about Herb Gordon Subaru! Our staff is dedicated to providing top notch customer service and quality work you can trust! We look forward to your next visit! Take care!

July 28, 2018

Great service edvisor!!!!!!!! Great service edvisor, helps you all she can try’s her best to make every coustomer happy. Very very friendly. Best service edvisor I ever experienced More

by Enilson Amaya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Jul 29, 2018 -

Herb Gordon Subaru responded

Enilson, thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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