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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,149 Reviews

1,149 Reviews of Herb Gordon Subaru - Service Center

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September 17, 2018

They Always Treat me like Royalty Herb Gordon Subaru has always been the only trustworthy place to go to when it comes to Vehicle Purchase and Service. They tell you what you need with More

by TommyVercetti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sarecky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price
Sep 19, 2018 -

Herb Gordon Subaru responded

Hello Angelo, we are so happy to read such a great review about Herb Gordon Subaru! It means so much to us to have earned your trust and loyalty in our business. We do hope we can be of assistance in the future. Take care!

September 17, 2018

Excellent, Fast Service I came in after making an appointment online for 9:30AM to check the A/C, and they took me right away. The -very friendly- service manager showed me w More

by Jnick
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2018 -

Herb Gordon Subaru responded

Hello, we're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 14, 2018

Easy, easy, easy Literally every time I take my car here Mike always goes above and beyond for me. I got a flat tire, he got me a new one less than 24 hours at no char More

by daniel lopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2018 -

Herb Gordon Subaru responded

Daniel, we're so glad that we were able to go above and beyond your expectations! Thank you and we hope to be of service to you again!

September 14, 2018

excellent service quick turnaround on the service.initial thought was i was going to be there for about an hr but they finished oil change,tire rotation,wash and inspec More

by yao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2018 -

Herb Gordon Subaru responded

Yao, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Herb Gordon Subaru. Thank you and we hope to be of service to you again!

September 13, 2018

Great service I felt welcome and appreciated as a customer. The service was professional and friendly. Overall, it was really great even though I had to wait for a More

by Nathalie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2018 -

Herb Gordon Subaru responded

Nathalie, thank you for sharing your positive experience! We value our customers and hope to be of service to you again in the future!

September 13, 2018

Excellent service Phoned the service department Wednesday after 4:00 with a tire leaking air. Vitaliy was able to schedule an appointment for Thursday. We checked in Th More

by Jenjen15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2018 -

Herb Gordon Subaru responded

We are glad to hear Vitaliy took great care of you! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 11, 2018

Herb Gordon Subaru My experience with Subaru has been gained over the course of over twenty years, and six vehicles. Each generation of Subaru motor car has included cu More

by Balthazar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Withrow, Bryan Liddiard, Richard Cross, Claudia Herrera
Sep 14, 2018 -

Herb Gordon Subaru responded

Balthazar, thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 06, 2018

Helpful and easy. I was able easily find my way to service and was helped immediately. It was my first time coming in for service for my new Subaru and was explained ev More

by Carolina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2018 -

Herb Gordon Subaru responded

Hi Carolina, thank you so much for your positive comments about Herb Gordon Subaru! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

September 05, 2018

Helpful, friendly, and attentive Micheal is a charismatic guy who likes to do right by his customers. Works fast and gets you in and out at the best price but will also take the time More

by AndyFlores39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2018 -

Herb Gordon Subaru responded

Andy, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 31, 2018

Rodrigo has always helped me with any questions I have had! Ever since I purchased my car with the help of Rodrigo I've always gone back to herb Subaru. Rodrigo and the herb Subaru team has always been very hel More

by Ezeey93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodrigo Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2018 -

Herb Gordon Subaru responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

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