Herb Gordon Subaru - Service Center

Always a great experience Always do great work. They've even squeezed me in when they don't have any appointments left. The quiet lounge allows me to work while I wait. The sta Always do great work. They've even squeezed me in when they don't have any appointments left. The quiet lounge allows me to work while I wait. The staff is friendly and I never feel like I'm getting hustled! More

Primo service Very professional service staff, detail oriented and very prompt. There is a loaner car option which I have never used because the service is very sp Very professional service staff, detail oriented and very prompt. There is a loaner car option which I have never used because the service is very speedy. More

Michael was patient and kind, great customer service! Customer service is excellent, attention paid to the customer is excellent. Michael treated me as if I was his only customer, he did not rush me. Customer service is excellent, attention paid to the customer is excellent. Michael treated me as if I was his only customer, he did not rush me. More

Great Customer Service Michael Goodman in the service department made each of my visits as easy as could be. He was communicative and went above and beyond to ensure I unde Michael Goodman in the service department made each of my visits as easy as could be. He was communicative and went above and beyond to ensure I understood my options. He was incredibly pleasant to work with. More

Great service My car had wet carpeting within a few weeks of purchase. I was given a loaner car during their investigation, I was kept informed during the service/r My car had wet carpeting within a few weeks of purchase. I was given a loaner car during their investigation, I was kept informed during the service/repair time and my carpeting was fully replaced after the faulty part was replaced. The staff was pleasant, friendly, and professional with every encounter. Highly recommend them for service. More

Great experience and facility Easy online scheduling. My service advisor Michael Goodman is always helpful and friendly. He explains what is going to be repaired and why getting my Easy online scheduling. My service advisor Michael Goodman is always helpful and friendly. He explains what is going to be repaired and why getting my approval before going forward. Waiting area is clean and great music. There is also a quiet area with desks and power strips for computers and chargers. More

None Better.. Vitaly Khelbnikov has to be the best service advisor in the DMV, if not, the country at large. He is the ultimate in customer care and service, and I Vitaly Khelbnikov has to be the best service advisor in the DMV, if not, the country at large. He is the ultimate in customer care and service, and I often find myself being treated like a dignitary. The dealership has earned my trust and loyalty over the years, but I have often thought that if Vitaly moved or transferred across the country, I would follow just for the service experience. His standard of professionalism and customer attention is matchless and rare. I am honored to have him as my service advisor. Thanks, Vitaly! More

In Good Hands When I come to service my vehicle at this dealership I always see Vitaliy and as the title reads I know I’m always in good hands. Vitaliy does a super When I come to service my vehicle at this dealership I always see Vitaliy and as the title reads I know I’m always in good hands. Vitaliy does a superb job from beginning to end of the time I spend waiting on my vehicle. Sharing updates as soon as he receives them and giving realistic ETAs. I really can’t ask for more. Thank you Vitaliy and team! More

Amazing Service Every single time i go into Subaru in Silver Spring i am impressed with the service. Rodney has been my service advisor for quite some time and he goe Every single time i go into Subaru in Silver Spring i am impressed with the service. Rodney has been my service advisor for quite some time and he goes above and beyond every single time. He keeps me updated with the status of my car and tries to get me out as soon as possible. He is extremely professional. Not to mention the donuts the have in the waiting area. Really recommend this dealership! More