Herb Gordon Subaru - Service Center

Vitaliy provided exceptional communication with prompt responses to concerns and amazing service. My Forester was cleaned and awaiting me upon arrival and has never ran as well as it does now that the rec responses to concerns and amazing service. My Forester was cleaned and awaiting me upon arrival and has never ran as well as it does now that the recommended Carbon Clean service has been done. Thank you Vitaliy and the rest of the Herb Gordon Subaru service team. More

Great service at Herb Gordon Subaru. Luis is super awesome! He was prompt, clear about expectations, and deftly managed the service start to finish. He re returned to me a nicely spiffed Luis is super awesome! He was prompt, clear about expectations, and deftly managed the service start to finish. He re returned to me a nicely spiffed up car and even parked it backed in so that taking off was a breeze! Great dealership, great service! More

AMAZING service from Luis. Really cares about the customer and goes out of his way to help. Very pleased with all the help! Really cares about the customer and goes out of his way to help. Very pleased with all the help! More

One of the BEST Customer Service Teams I have ever worked with (both Sales & Auto Service)! They take great care of us! with (both Sales & Auto Service)! They take great care of us! More

Always easy to make an appointment. The service is always professional. They never try to upsell you on things you do not need. Customer service is always excellent. I always feel like The service is always professional. They never try to upsell you on things you do not need. Customer service is always excellent. I always feel like they really care about both me and my car. More

I wouldn’t buy a car anywhere else now. My salesperson Marc LeSantos, and my service representative, Luis Prada, are nothing short of amazing! I don’t know how they personally remember ever My salesperson Marc LeSantos, and my service representative, Luis Prada, are nothing short of amazing! I don’t know how they personally remember everyone but they seem to in my case and that means a lot. More

Fast service and reasonable price with coupons. In and out for oil change within hour. In and out for oil change within hour. More

Rodney went above and beyond! Very knowledgeable and was able to help problem shoot a minor issue that saved me $ in the long run. Staff were amazingly courteous! Told all my Sub Very knowledgeable and was able to help problem shoot a minor issue that saved me $ in the long run. Staff were amazingly courteous! Told all my Subaru friends that this is the place to go for quality honest work. More

If you're thinking of buying new tires for your Subaru, do NOT go to Herb Gordon Subaru. I made an appointment online, received a confirmation email, and confirmed the appointment via text message the day do NOT go to Herb Gordon Subaru. I made an appointment online, received a confirmation email, and confirmed the appointment via text message the day prior to my appointment. I showed up for my appointment only to find out the General Altimax tires I ordered weren't in stock. After further research by the service desk, not only are the tires not in stock, they aren't even available as they are "close out" despite the website saying are available. I asked for a discount on another set of tires that were available, but the dealership wasn't willing to work with me at all. I won't be back for any service appointments in the future. Review edited to note that I received a call from the Service/Parts Director Greg Edwards shortly after posting of this review (on Google and on other sites), who apologized for the issue and said he would work with me to install Michelin Defender tires today. However, Herb Gordon Subaru had their chance to make it right this morning when I was at the dealership. There were at least two instances the Service Advisor went to talk to someone else (who I can only assume is a manager) to see what they could do, but they weren't able to provide any deals on the Michelin Defender 2s then. They should have worked with me from the beginning. I already wasted my time driving there and back once today. I wasn't doing it again. I already purchased new tires from Costco. More

I had a great experience at Herb Gordon with Michael. He kept he updated on my car and got me out quick. He kept he updated on my car and got me out quick. More