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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,131 Reviews

1,131 Reviews of Herb Gordon Subaru - Service Center

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January 19, 2019

Clean and attentive You’re always welcomed with a smile and the option for doughnuts. The service representatives keep in touch and explain what’s needed (or not) clearly More

by JMAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2019 -

Herb Gordon Subaru responded

We're so happy to read such a great review about Herb Gordon Subaru! We look forward to your next visit! Take care!

January 18, 2019

Can't beat the prices! Worked with Mike Goodman. Easy in, easy out. New tires and brakes done quickly. Can't beat the price and they gave me a loaner. Will definitely be com More

by nboehm5885
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2019 -

Herb Gordon Subaru responded

We are glad we could get you back on the road quickly! Please don't hesitate to reach out if there's anything additional we can do for you.

January 17, 2019

Great personal service Every time I need service for my car I take it to Herb Gordon Subaru and explicitly ask for Michael Goodman. Michael knows my car in and out and I alw More

by Rzeira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 21, 2019 -

Herb Gordon Subaru responded

Thanks for your praise and kind comments about Michael! We appreciate your continued business and look forward to your next visit! Take care!

January 17, 2019

Sustained excellent service Over the past year, I have had the good fortune of consistently being looked after by Claudia. Her helpfulness and friendliness are second to none, an More

by QuadrupleEspresso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Jan 21, 2019 -

Herb Gordon Subaru responded

We are glad to hear Claudia always provides top notch service! We value your business and look forward to your next visit! Take care!

January 17, 2019

change oil, change belt, brake pads etc. I went to the dealership and I was greeted politely. I dropped my car and told them that i felt resistance when I turn the steering wheel. After a cou More

by rex123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2019 -

Herb Gordon Subaru responded

We are glad to hear this was resolved to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

January 14, 2019

Keeps my Subaru rolling This is my go-to dealer and Michael is the service person I trust. He is frank, easy going, and objective. I greatly appreciate his guidance. Given ho More

by Jlmurrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2019 -

Herb Gordon Subaru responded

Hi, we are very happy to hear Michael was able to provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. We look forward to your next visit! Take care!

January 11, 2019

Great work Thanks to micheal Goodman and Claudia Herrera for an amazing service and for making me feel like a part of the herb Gordon family and always giving me More

by Lisawalters1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Herrera
Jan 17, 2019 -

Herb Gordon Subaru responded

Lisa, thank you for highlighting some of our staff who helped make this a great service experience! If you're ever in need of more help, please let us know!

January 10, 2019

Continued Great Service. The service advisor, Vitaliy Khlebniko, continued to provide excellent solutions to meet my time and financial resouces which were complicated by the More

by Hugh's Subaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

Herb Gordon Subaru responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

January 09, 2019

Service Center is terrific Really easy and pleasant experience with Michael. Had airbags replaced and appointment took amount of time promised. Hang out in the lounge, browse th More

by DP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

Herb Gordon Subaru responded

Hi, thank you so much for your positive comments about Herb Gordon Subaru! We hope to be of service to you again in the future. Best wishes, Herb Gordon Subaru

January 08, 2019

They repaired the power steering rack I have a 2011 Subaru wrx and I don’t normally let just any random person work on my car but I trusted them because they have a technician that special More

by Brad2499
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2019 -

Herb Gordon Subaru responded

We're so glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

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