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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,131 Reviews

1,131 Reviews of Herb Gordon Subaru - Service Center

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January 28, 2019

Great service Vitaly has taken care of me since I bought this car. I come in for regular service and he gets me in and out quick. The atmosphere of the waiting room More

by SubaruJeb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2019 -

Herb Gordon Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. We look forward to your next visit! Take care!

January 25, 2019

Friendly and prompt service We’ve been coming to Herb Gordon Subuaru for a couple years now. Michael has helped us out each time and has been so friendly and thorough throughout More

by SubaruDC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2019 -

Herb Gordon Subaru responded

Thanks for the great feedback about Michael! We appreciate you choosing Herb Gordon Subaru for your automotive needs!

January 24, 2019

Routine Service I've been a customer of Herb Gordon Subaru since 2012, I have owned a Forester and two Outbacks, great vehicles and the Service center is just great. More

by TeresaC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2019 -

Herb Gordon Subaru responded

Teresa, thank you so much for choosing Herb Gordon Subaru for all of your automotive needs! We sincerely value your repeat business and look forward to your next visit! Take care!

January 23, 2019

Over and Beyond She went out of her way to get my services covered when I was two thousands miles over the factory warranty. Very helpful and attentive! More

by Tony86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Jan 28, 2019 -

Herb Gordon Subaru responded

Hello, we're happy to hear you had such a positive experience with our team! We hope to see you soon!

January 23, 2019

Worth the drive I chose Herb Gordon for my Subaru, first because it was the only dealership with my choice of vehicle. Secondly, the customer service is great. I’m to More

by ZackMorris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2019 -

Herb Gordon Subaru responded

It means so much to us to have earned your trust in our business! We hope to be of service to you again in the future. Best wishes, Herb Gordon Subaru

January 23, 2019

Excellent service in little time. Everyone’s time is valuable. I have had 4 scheduled services done on my vehicle while I wait. No pick the car up later, get a loaner or rent a car. More

by Bobby51
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2019 -

Herb Gordon Subaru responded

Hello, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!

January 23, 2019

Timely and Honest I have not had major repairs st this dealership, but they have been very honest when I have brought in issues. They could have lied and told me things More

by Hockeyjudgenyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2019 -

Herb Gordon Subaru responded

Hi, thank you so much for your positive comments about Herb Gordon Subaru! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 23, 2019

Routine Service No complaints, Vitaliy and everyone else I felt with were professional and friendly, work was done quickly and throughly. Have been bringing my cars More

by WrxMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2019 -

Herb Gordon Subaru responded

Hello, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.

January 22, 2019

Consistently Excellent service The Excellent service I received from Michael, at Herb GORDEN Subaru is a blessing. As a new transplant to the area, I can relax if my car needs se More

by JudyS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2019 -

Herb Gordon Subaru responded

Hello, thanks for your praise and kind comments about our team. If you have any further questions, please don't hesitate to reach out! Take care!

January 19, 2019

Awesome customer service with Vitaliy Today’s experience with service department was top notch from the greeting to delivery of finished product. Vitaliy did an outstanding job especially More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2019 -

Herb Gordon Subaru responded

Thank you for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help!

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