Herb Gordon Subaru - Service Center

Michael is the best!! Michael is fast, comprehensive and personable. He always puts the customer first and keeps you up to date on the progress of your service. Definitely Michael is fast, comprehensive and personable. He always puts the customer first and keeps you up to date on the progress of your service. Definitely a huge asset to Herb Gordon. More

Windshield replacement Delivered as promised. They checked for recall, ordered the part, installed as promised, easy wait, smooth as glass! Nice job by all. An excellent exp Delivered as promised. They checked for recall, ordered the part, installed as promised, easy wait, smooth as glass! Nice job by all. An excellent experience. More

Beyond Expectations The service I received from Vitaliy and Rodney on my last visit was nothing short of excellent. They really know how to take care of their customers. The service I received from Vitaliy and Rodney on my last visit was nothing short of excellent. They really know how to take care of their customers. The communication is amazing with consistent updates from the time you arrive to the time you leave. I know I can rely on these guys and I am at peace knowing my vehicle is under their care. More

Awesome Service Brought my car in for service because of a check engine light. They were super fast and Claudia was awesome in helping with the issue. 10/10 service a Brought my car in for service because of a check engine light. They were super fast and Claudia was awesome in helping with the issue. 10/10 service all around More

Amazing service. Claudia was very prompt to get my vehicle in for service. Very friendly and very educated when it came to my vehicle and what it needs. Vehi service. Claudia was very prompt to get my vehicle in for service. Very friendly and very educated when it came to my vehicle and what it needs. Vehicle was returned very clean much cleaner than before. Would recommend service and also tell other to ask for claudia. More

I like this dealer super friendly I recommend this dealer have a very nice service especially Claudia Herrera She is amazing, she understand the people and she is worry about her costu I recommend this dealer have a very nice service especially Claudia Herrera She is amazing, she understand the people and she is worry about her costumers, and I love because she speak Spanish, great service More

Service I got an oil change, brakes and new tires. After I showed them that I could get tires cheaper somewhere else, they matched the price. I got an oil change, brakes and new tires. After I showed them that I could get tires cheaper somewhere else, they matched the price. More

Some Thoughts From A Loyal Customer For the last twenty five years, I have been coming to Herb Gordon Subaru and for the last twenty five years, I have watched the ‘crew’ do their thing For the last twenty five years, I have been coming to Herb Gordon Subaru and for the last twenty five years, I have watched the ‘crew’ do their thing and witnessed a level of professionalism and expertise that is unsurpassed.   HG Subaru is a tightly run ship, composed of equal parts coordination and camaraderie amongst the staff, skillful ability to communicate to the customer, and a personal courtesy towards us that is beyond anything I’ve experienced at any other organization.  The service group at HGS does not fail to make a customer feel invaluable. I never leave the place without a smile on my face, a belly full of fun treats, and a respect for and trust in the way the company is run, that just grows and grows.   My husband (who does NOT drive a Subaru) is continually in awe of and, I won’t lie, a little envious, at just how well I am taken care of each time I set foot in that door.  If it’s a loaner I need, a loaner I receive.  If it’s a wait job, I am always politely engaged with and tended to, until the work is complete. The follow up phone calls always end with with a meaningful ‘regards to Robin’ (my husband), or a super friendly, ’have a great summer!’ or some other such equally sincere wish for my well-being.  The QUALITY of care toward the customer is simply unique, and exceptional. Thoreau writes, that ‘success usually comes to those who are too busy to be looking for it’.  If hard work, and dedication, helpfulness and a kind word for free are signs of a successful business, then this group of employees is too busy being busy to probably ever know just how successful they are. I never fill out these things, but as the lifespan of my SECOND Subaru nears it’s end, I thought it was time I gave you lot a piece of my mind.   Last time I brought the car in, I was helped by Michael Goodman.  Special as he is, he is only as special as any other of the entire service team, whom I fondly address by first name. I am familiar with them now, and that is a true and rare pleasure these days *anywhere* let’s face it, let alone…a ‘stereotypical’ car dealership. There is nothing ‘typical’, about these guys…they are just the most personable bunch of people, every single one, and it’s a joy to know them, frankly. I joke, every time I leave, that I hope something goes wrong with the car so that I can come visit again soon.  Unfortunately, or not, depending on how you see it, the product is built so well that I am often denied that pleasure.  But…from sales, to service, to parts and labor…you truly have become ‘family’ to me, and I guess, if you didn’t yet grasp just how delighted working with you all over the years has made me…perhaps now…you do.   You are the quintessential definition of what it takes to make and BE a great team, and I am truly proud to be a Subaru owner, in your most capable and kind hands. With deep appreciation and in genuine gratitude, Marina Cavanaugh More

Best Subaru Service Department in DMV Area I moved away from this location in 2016, and I have at least two other locations much closer to my new home. I still come to Herb Gordon because no on I moved away from this location in 2016, and I have at least two other locations much closer to my new home. I still come to Herb Gordon because no one else comes close to their level of service. The fact that I can take a loaner for free if I need to run errands during the appointment is worth the drive. To my knowledge, literally no other dealership in my area does that. Today was my first time working with Vitaly, and he was exceptional. I just had my 54k service and have had 6k services regularly, and I've always had a great experience here. Claudia was my last interaction at 48k over the summer, and she was also great! More

Great and friendly staff Came in for regular maintenance. Talked to Michael, whom explained my options for the maintenance. Was very transparent when explaining the options an Came in for regular maintenance. Talked to Michael, whom explained my options for the maintenance. Was very transparent when explaining the options and treated me like family. The total came out to be less than the quoted price, which is great, and my car was ready to be picked up after a wash offered by the dealer. This is not the first time I come for service and every time it’s a great experience that keeps me coming back. More