Herb Gordon Subaru - Service Center

Superb Customer Service I brought my CrossTrek into the Service Department this afternoon, having taken a very large screw into one of the rear tires. Just drove in with no I brought my CrossTrek into the Service Department this afternoon, having taken a very large screw into one of the rear tires. Just drove in with no appointment. The service folks checked the tire and installed a new one , getting me in the words of the old song, “On the Road Again”. Thanks, Mike, for getting me taken care of; much appreciated. Other companies could take a page from your playbook of excellence in customer service. I remember when I bought the CrossTrek in 2918, my first Subaru and hearing about becoming a part of the Subaru family. It seemed a bit hokey at the time, but in every single interaction with the folks at Herb Gordon, beginning with Al Goldberg and continuing today with Mike, I have in fact been treated like family. More

Rodney gave me Excellent service. I took my car there for service, and service was Excellent. I was in and out in good time. Everyone there is always so friendly. I took my car there for service, and service was Excellent. I was in and out in good time. Everyone there is always so friendly. More

Fast and Efficient When I arrived Claudia was with a customer, rather than make me wait, Harry offered to get me started, he took care of checking me in and as Claudia b When I arrived Claudia was with a customer, rather than make me wait, Harry offered to get me started, he took care of checking me in and as Claudia became available he then took me over and introduced us. That is great and selfless customer service. Thank you Harry. Claudia further added to the great experience by allowing Millie to review the vehicle features before I left, she had to bring the car back down which many would have not done. This act of kindness saved me a lot of time by not having to do the review later in the afternoon. Thanks for thinking of the customer first! More

Phenomenal service Rodney and the folks at Herb Gordon Subaru took great care of me when I brought my car in. I was in between my 30,000 mile service in my 36,000 mile Rodney and the folks at Herb Gordon Subaru took great care of me when I brought my car in. I was in between my 30,000 mile service in my 36,000 mile service and they went above and beyond to make sure that my car was fully up-to-date and changed out all my wiper blades for free based on the warranty and also gave me a discount because I’m military. I don’t typically ask for a discount but in this instance it was really nice of them to give it to me. Highly recommend this dealership for anybody looking to service their Subaru or any other vehicle! More

Straight forward and reasonable time frames. Great customer service and solid work! Doesn’t feel like they are offering services you do not need. Was able save big by letting them know the items Great customer service and solid work! Doesn’t feel like they are offering services you do not need. Was able save big by letting them know the items i replace myself and was able to pay a more comfortable price for my 30k service. More

Good place Claudia is amazing and can help you with anything. Very good about getting you a rental car when needed. The wait time is never too long. Claudia is amazing and can help you with anything. Very good about getting you a rental car when needed. The wait time is never too long. More

Amazing service! Always come here for service and Claudia is always informative and friendly. I have serviced my Impreza and now I service my STI here. Love their serv Always come here for service and Claudia is always informative and friendly. I have serviced my Impreza and now I service my STI here. Love their service department! More

Claudia is a great Asset to your organization I alerted Claudia, via text, just minutes prior to our arrival, of our service need. As we come to expect, she met us upon pulling into the garage. Sh I alerted Claudia, via text, just minutes prior to our arrival, of our service need. As we come to expect, she met us upon pulling into the garage. She ensured proper service of our vehicle and shared our next steps. We felt cared for, even as she made arrangements for Mike to update us as she took a few minutes for lunch. Mike updated us as Claudia dined. Two wonderful folks who make servicing the customer their #1 priority! Claudia closed us out and shared about our next big service that we plan to complete. Thanks for making service a top priority! More

Helpful Service Department Mike in the service department was very friendly and helpful when I recently got my car repaired. I only got the things I needed to get done done and Mike in the service department was very friendly and helpful when I recently got my car repaired. I only got the things I needed to get done done and the dealer helped me out of a jam when they didn't have to. Highly recommended. More

Great customer service Went in for one thing but several things were found to be wrong with the car. They were honest about the problem and explained everything very well. Went in for one thing but several things were found to be wrong with the car. They were honest about the problem and explained everything very well. Things took a little longer than expected but I was constantly checked on to see if I needed anything and updated regularly on the progress. More