Herb Gordon Subaru - Service Center

Customer Service Michael Goodman is excellent. He provides top notch service, everyone I dealt with today were amazing from cashier to person who brought my car around Michael Goodman is excellent. He provides top notch service, everyone I dealt with today were amazing from cashier to person who brought my car around. More

I'm late for work!!! Hi-I had been having an issue intermittently where the ignition would stick at ACC (accessory) after I put the car in park. I called my service adviso Hi-I had been having an issue intermittently where the ignition would stick at ACC (accessory) after I put the car in park. I called my service advisor at Herb Gordon and he told me there was a known issue that so far had affected only a few people so there was no recall at this time. (Of course I had to be one of them 😂). Vitaliy told me to bring the car in so they could check it out. Thank goodness the issue occurred when I pulled into the service bay and tried to turn the ignition off! When they checked, my car indeed was one of the ones affected. My warranty has just expired a week prior (unbeknownst to me) so Vitaliy checked with Subaru and they covered the repair. I'm glad because I had been having the issue for over a month but the times it was happening had begun to increase in frequency. I am so happy that Vitaliy is my service advisor as he has always been willing to listen to any issues I have with my car and work to find a suitable resolution. Thank you SO much Vitaliy. If I had to report a problem, it would just be that the technician did not attach the housing that is at the base of the brake but I am technical enough so that I was able to do so myself. More

scheduled maintenance Came in for a regular servicing/check-up on my Subaru. Customer service was great. I would highly recommend working with Rodney. He was courteous and Came in for a regular servicing/check-up on my Subaru. Customer service was great. I would highly recommend working with Rodney. He was courteous and checked-in halfway through servicing to update me on progress. Thought the price was a little high, but I guess par for the area. Quality of servicing is very good and I would definitely go back to this service center for future needs. More

Exceptionally reliable service It's easy to schedule service and their personnel are professional, competent and efficient. Michael helped me today and he delivered the excellent a It's easy to schedule service and their personnel are professional, competent and efficient. Michael helped me today and he delivered the excellent and friendly service I've come to expect. I highly recommend them. More

Once again a wonderful experience Micheal Goodman has been my advisor for years. I know my car is in good hands every time I visit Herb Gordon Subaru. Mr. Goodman always explains the s Micheal Goodman has been my advisor for years. I know my car is in good hands every time I visit Herb Gordon Subaru. Mr. Goodman always explains the service that my car needs in detail. The environment is friendly, courteous but professional. More

Excellent service! My experience at the Herb-Gordan Subaru was truly excellent! They completed the repairs on my car in a speedy manor, and did a terrific job of communi My experience at the Herb-Gordan Subaru was truly excellent! They completed the repairs on my car in a speedy manor, and did a terrific job of communicating what needed to be done. Rodney in the service department was especially helpful. Thank you! More

A Pleasant Trip to Service My Death Machine Free coffee, a foot massage, and a comfy chair to do some knitting made for a very pleasant waiting experience today while my Subaru was being service Free coffee, a foot massage, and a comfy chair to do some knitting made for a very pleasant waiting experience today while my Subaru was being serviced. Mike was super duper helpful in giving me the facts about what needed to be fixed with my car (vs what could wait a wee bit) and Laurie (might not have been her name, but she's blond and has cool glasses) was very friendly and helpful in getting me a rental car to take home for the day when we found out that the work on my car would take a little bit longer than expected. You'll find nothing nothing short of kind, helpful service at this dealership. More

Diff replacement. Great reception, diagnosis and superb time taken.Complimentary loaner overnight. All work covered by warranty. It does not get better than this. One Great reception, diagnosis and superb time taken.Complimentary loaner overnight. All work covered by warranty. It does not get better than this. One satisfied customer. More

Service I came in for my A/C it was blowing hot air, as soon as I arrive lovely people came to greet me with a big smile! Best service i’ve Had in a very long I came in for my A/C it was blowing hot air, as soon as I arrive lovely people came to greet me with a big smile! Best service i’ve Had in a very long time, 10/10 would recommend! More

Airbag sensor repair Despite being out of warranty, Herb Gordon Subaru repaired my broken SRS air bag sensor for free. They even gave me a free loaner car for the day. Tha Despite being out of warranty, Herb Gordon Subaru repaired my broken SRS air bag sensor for free. They even gave me a free loaner car for the day. Thanks More